Manager, Alterations Trainer

Manager, Alterations Trainer At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of   each individual   increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.   About the role:   We are looking for a national Manager, Alterations Trainer   who will   be   responsible for   the skills de velopment of our   alterati ons team members across the U.S.   This individual   will play a key role   in   the technical   skills assessments of   our   Alterationists , the recruitment of new team members in partnership with   People & Organization, animat ion of   the learning path for the existing population and newcomers and   developing the knowledge and agility   of the teams in   using key digital tools.   The Manager, Alterations Trainer   role   requires   strong knowledge ,   expertise   and practical application ability   across   alterations techniques   including speci alized areas like leather, denim,   knitwear   and high-end pi eces.   Th e ability to   confidently   tran smit   thes e skills   across various   expertise   levels through formats including public speaking and one-on-one coaching is essential   for   success in this role.   This   role will be focused on spending time with alterations team members in boutiques across the U.S., as well as in centralized learning environments.   The Manager, Alterations Trainer   will collaborate closely   with   and be   gui ded by the strategy of the CHANEL & moi team   in order to   strengthen the CHANEL & moi commitment across   Ready-to-Wear services.   What impact you can create at CHANEL:   PEOPLE & RESOURCES:   Assesses technical and Client relationships skills   across   Alterationist   population   to map the existing   ski ll levels ,   identify   gaps in head count and skill sets and determi ne   appropriate   learning   needs   and   development solutions     Partners with   Boutique Management and   P&O   teams in the recruitment process of the new   Alterationists , specifically conducting skills evaluations   Evaluates Boutique Workshops   efficiency, flows and   technical equipment , machines   and working conditions   and coordinates ordering of any   necessary elements     Develops the   knowledge and   agility   with key digital tools including   ACET   (After Sales Client Experience Tool) ,   Repair and Alteration App   and   I FL   (Inside Fashion Learning)   among the relevant populations   LEARNING PATH & ANIMATION:    Contributes to   the   building and animation of the learning path, both for existing population and newcomers   Transmits the savoir-faire and the rules to offer the   P erfect   F it   to guarantee the respect of Creation and harmonize alteration services based on the Global recommendations   Animates the technical training sessions and the follow-up   with   the   Alterationist   population    Co-animates   and   ef fective ly   delivers   any   CHANEL & moi   seminars   or training sessions   on   relevant   topics across t ailoring techni que s   and c lient relationship s   Partners with   CHANEL & moi team   to help improv e   the Client   E xperience and Boutique alteration KPI’s   Acts as   key point of contact for the alteration savoir-faire at the Global level and for the Regional Alteration community ,   provid ing   key feedback   to   continue to evolve the best learning path   Partner s   with learning and produc t t eams of each boutique to ensure the sharing and retention of knowledge   among   A lterationists   and FAs   Complete s   the Global learning path to   continuously   develop own level of tailoring   expertise   and training skills    APPRENTICESHIPS:     Collaborates   with the CHANEL & moi team   in the   creation of an apprenticeship program and the   assessment and the recruitment of Apprentices.   Forms and   maintains   strong relationships with key schools.    Contributes to the creation and execution of the Apprentice learning path and follow-up.   ALTERATIONS SCHOOL:    Contributes to the creation of any potential Alterations school.    Identifies   equipment needs and recommendation on architectural features.     Identifies   the need concerning tools and Couture material at the service of an optimized learning experience.    Oversees the workshop organization and technical management.    Collaborates on any recruitment as above.   You are energized by:   The history and heritage of the House of CHANEL     Motivating   and   coaching team members   B uilding and fostering a team-focused culture   Demonstrating your strong   attention to detail   and   technical background in specialty skills, such as leather, knits, double-face, beading, fine tailoring, buttonholes, etc.   Building an exceptional Alterations service experience   Public Speaking   What you will bring to the team:   The Manager, Alterations Trainer   role   r equires   an   expert f iitter level of   expertise   and a   passion   for   effective   transmission   of knowledge and skills .    Excellent understanding of the CHANEL style and allure   Excellent mastery of sewing (tailoring and   flou ): at least 10 years   of   experience in a tailoring or alteration workshop   Mastery of morphologies, perfect   fit   and fitting ceremony   Knowledge of the collections and ready-to-wear products   Possess strong interpersonal communication skills   Understanding of, and passion for client experience     Strong training   and   present ation   sk ill s,   an d   an   eager ness   to share knowledge   Relational ease, openness, tact   Autonomy, ability to plan and organize   Basic P ow erPoint an d Excel   skills   A bility to   lift   2