Manager Business Solutions

Overview Philadelphia Gas Works Looking for a challenge and ready to light up your career? Free Health Insurance Options– Free Dental Insurance – Flex Spending - Commuter Benefits - Pension Plan – Free Parking – Wellness Programs – Onsite Gyms – Tuition Assistance-  PSLF Eligible Employer- Parental Leave - Hybrid Work Environment PGW does not provide sponsorship.  OPT candidates are not eligible for full time employment. The Philadelphia Gas Works (PGW) is the largest municipally owned gas utility in the nation, supplying gas service in the City of Philadelphia to over 500,000 customers.  From its humble beginnings in 1836, PGW has grown into the large, modern facility that exists today.  As one of the nation's leading natural gas providers, PGW prides itself on stability and continual growth.  PGW is dedicated to becoming the Greenest Natural Gas Delivery Company in the region. Make a difference in your future – Become part of the PGW Team!   We offer a strong benefit package that includes free basic health and dental insurance.   PGW is proud to be an Equal Opportunity and Affirmative Action Employer, M/F/D/VAAP/EEO.  Location: 800 W Montgomery Ave, Philadelphia, PA 19122 The job is on site.  Compressed work week may be available after six months.  Manager, Business Solutions The Manager of Business Solutions is a highly skilled software development and data expert who serves as a thought leader for the organization. This individual is responsible for overseeing all activities related to requirement analysis, application design, development, integration, unit testing, implementation, and delivery of software applications, reports, and data. In addition, this manager is tasked with improving and evolving the organization’s applications development and support operations by establishing metrics, analyzing processes, and implementing standard methodologies, tools, and best practices. This ensures that the team functions optimally and that its vision is aligned with the organization’s goals and strategic objectives. This manger is also responsible for managing a team providing 24/7 support for PGW’s mission-critical customer, revenue, and safety-related software and systems. This includes managing multiple application development, maintenance, and enhancement projects that utilize various computing architectures and platforms. To ensure timely completion tasks, the manger actively manages and guides team members with their day-to-day activities. Additionally, the manager works towards continuous performance improvement of the team by establishing a performance culture and facilitating individual training and mentoring opportunities, as well as team coaching to achieve PGW’s corporate goals. Responsibilities Business Solutions Administration Manage a team of Business Application Specialists various skill levels, who are responsible for analysis, design and program development, as well as, day-to-day 24/7 support and responsible for implementing policies and procedure related to all phases of software applications development and management lifecycle including reviewing and analyzing requirements, providing estimation, UX/UI design templates, coding, testing, and implantation of customer desktop, web or mobile applications and/or integrating them with other mission critical applications within and outside organization. Expert knowledge of all PGW’s data and database to support business departments needs and supervising Business Applications Staff working on providing data queries and reports associated with critical responses to questions received from Senior Management, Regulatory, Legal, Auditors and other entities who request information for a variety of matters associated with running the organization. Ensure ongoing review of existing as well as new proposed business rules, processes, and enhancements with business users from client departments, clearly understand their priorities and expectations, and provide scalable solutions to help meet their departmental/corporate goals. Proactively collaborate with stakeholders within IT, with the client departments and 3rd party software vendors to ensure timely completion, smooth delivery of new business solutions and ongoing monitoring and support of all existing applications. Enhance business/IT operations by establishing metrics, development best practices, by incorporating appropriate right tools, implementing Agile and SDLC processes, and continuous integrations best practices to enable the team to provide value added deliverables. Develop project resource strategies, allocate budget, staff, tools and specialized support necessary for cost-effective implementation and customer training. Ensure systems are developed and integrated in a way that complies with PGW and industry architectural standards, established methodologies and practices as well as ensuring processes are integrated to support expected customer service levels; and manage technical dependencies. Orchestrate periodic code reviews during application development lifecycle to ensure consistent quality of custom software solutions. Ensure proper 24/7 delivery of Level 2 and 3 application support for mission critical systems in accordance with the SLAs between PGW Clients Departments and the Information Services department. Personnel Management Act as unifier on various technology projects appropriate support from various technology and services department. Regularly motivate team members and monitor subordinate project teams work activities by developing project timelines, milestones and analyzing impact, determining priorities of activities, making work assignments, monitor projects, and providing direction and assistance as required. Ensure subordinates are properly trained and adhere to company policies, practices and procedures including collective bargaining agreement when applicable. Manage the coordination of