Manager, Client Services

Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. What does the team work on? At Roku, we like to say that there are no bystanders, and that is as true in the advertising team as it is in any other facet of the company. We work together to ensure our clients understand this new world of advertising, that they are making the best possible decisions to support their own goals, and drive advertiser interest and engagement across the board. The Client Services team is responsible for managing and growing Roku's partnerships with Advertisers and ultimately enabling our clients to reach their business objectives. What is the role? The Manager, Client Services, Advertising, is a key leadership role responsible for managing the strategic account management function for our Media & Entertainment portfolio. This role focuses on the direct development and coaching of Account Managers to ensure the delivery of exceptional advertising solutions and drive client success. The ideal candidate will have hands-on experience in cultivating relationships with performance-minded Media & Entertainment partners and will work closely with their team to execute high-impact & programmatic campaigns. For New York Only - The estimated annual salary for this position is between $100,800 - $132,800 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for incentive compensation/commissions, health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. How will I use AI at Roku? At Roku, we don’t just use AI, we work with it. AI agents and smart tools help power drafts, analysis, and repetitive workflows, while our people bring direction, judgment, and accountability.  We value  curious, adaptable builders, who can show how they’ve used AI, agents, or automation to move faster, improve quality, and scale their impact. Strong candidates know how to frame problems, guide AI-assisted work, check the output, and learn quickly. Above all, they bring curiosity, adaptability, and sound judgment. What are the responsibilities of the role? Account Manager Development & Coaching: Provide direct coaching and mentorship to Account Managers, focusing on skill development, career growth, and performance improvement, identifying individual skill gaps and creating personalized development plans. Conduct regular 1:1s with Account Managers to provide feedback, set individual goals, and support professional development. Train Account Managers on best practices in client relationship management, campaign strategy, and performance optimization. Empower Account Managers to independently manage client relationships and make strategic decisions. Client Relationship Management: Partner with Account Managers to serve as a key point of contact for assigned clients, building and maintaining strong relationships across client direct and agency teams. Support Account Managers in executing performance advertising solutions that meet client objectives and exceed KPIs. Guide the team in conducting regular business reviews with clients to assess performance, identify opportunities, and address any issues. Work alongside Account Managers to drive incremental revenue, upselling opportunities, and revenue retention. Operational Excellence: Oversee the day-to-day operational aspects of account management, ensuring efficient processes and resource allocation for your team of Account Managers. Monitor individual Account Manager performance metrics and reporting to track growth and development. Support continuous improvement initiatives to enhance service delivery and operational efficiency. Collaborate with cross-functional teams to ensure seamless campaign execution. What experience would help someone be successful in this role at Roku? Minimum of 5-7 years of experience in account management within the advertising media industry. Background working with Media & Entertainment or Theatrical clients. Experience in managed service type transactions, bonus if that includes knowledge of programmatic, (DSPs, SSPs, DMPs, and ad exchanges) Proven track record of coaching and developing Account Managers and delivering strong results in a fast-paced environment. Strong people development skills with the ability to motivate and grow individual contributors. Excellent communication, coaching, and interpersonal skills. Hands-on approach with a customer-centric mindset and focus on driving business growth through team development. Ability to work collaboratively across departments and effectively communicate with stakeholders #LI-LS1 What's Roku's approach to hybrid working? Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days' a week attendance. What are some of the benefits? Roku is committed to offering a diverse range of benefits as part of our