Manager, Infrastructure Engineering

FUNCTION The Manager, Infrastructure Engineering is responsible for leading the design, implementation, and operation of enterprise infrastructure systems while guiding a team of system administrators to deliver secure, stable, and scalable solutions. This role blends deep technical expertise with team leadership, owning both the hands-on architecture and engineering outcomes as well as the day-to-day operational performance of infrastructure services. ESSENTIAL DUTIES & RESPONSIBILITIES (Note: Other duties may be assigned) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Technical Leadership & Architecture Lead the design, implementation, and support of infrastructure systems across network, compute, storage, and cloud environments Architect infrastructure solutions to ensure 24x7x365 availability, security, and performance aligned to business objectives Establish and maintain infrastructure standards for configuration, security, and scalability Drive adoption of automation, monitoring, and modern infrastructure practices (e.g., infrastructure-as-code where applicable) Infrastructure Engineering & Delivery Own delivery of infrastructure capabilities supporting enterprise applications and product teams Partner with product and application teams to design and implement infrastructure solutions for new and existing services Lead capacity planning to ensure infrastructure performance during peak periods and future growth Design, implement, and validate backup, restore, and disaster recovery solutions Operations & Stability Oversee day-to-day infrastructure operations to ensure reliability, uptime, and service quality Lead troubleshooting of complex performance, availability, and system issues Ensure proactive monitoring, patching, and vulnerability remediation across systems Partner with Managed Service Providers (MSPs) to execute operational support while maintaining accountability internally Security, Risk & Compliance Ensure infrastructure systems adhere to security and compliance standards (e.g., SOX, PCI) Monitor, scan, and remediate vulnerabilities across infrastructure systems Support enterprise disaster recovery and business continuity strategies Team Leadership & Development Lead, mentor, and develop a team of infrastructure engineers and administrators Provide technical coaching and hands-on guidance in architecture and problem solving Establish clear ownership, accountability, and execution standards Foster a culture of continuous improvement, learning, and operational excellence Cross-Functional Collaboration Partner with Product, Security, and Business teams to enable scalable and secure solutions Translate business needs into infrastructure designs that support growth and innovation Communicate risks, tradeoffs, and priorities clearly to leadership Strategy & Roadmap Execution Execute against the infrastructure roadmap, including: Stabilization of current environment Security uplift Infrastructure modernization Contribute to operating model decisions (internal vs. external capabilities) Support vendor strategy and MSP integration EDUCATION AND/OR EXPERIENCE Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience) 7+ years of experience in infrastructure engineering or systems engineering 1+ years of experience in a technical leadership or team lead role required; 3+ years preferred Strong experience across: Networking (LAN/WAN, VPN, firewalls) preferred Compute (on-prem and cloud platforms) Storage and virtualization Experience designing and supporting highly available infrastructure systems Experience with automation and modern infrastructure practices preferred KNOWLEDGE, SKILLS, AND ABILITIES The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong understanding of: Monitoring and performance tuning Backup and disaster recovery Security and vulnerability management Strong technical problem-solving and decision-making capabilities Ability to lead through influence and drive execution across teams Clear communicator, able to translate technical concepts for business stakeholders Ownership mindset with focus on outcomes, stability, and continuous improvement Success Measures Improved uptime, performance, and stability of infrastructure systems Reduction in critical incidents and faster resolution times Progress against infrastructure roadmap (stabilize → secure → modernize) Strong team engagement and capability development Effective partnership with MSP and internal stakeholders ENVIRONMENT & PHYSICAL DEMANDS The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Flexibility to provide after hours support (on call) and to occasionally work 2nd and 3rd shifts as well as weekends Office environment. Utilizing an office desk – sitting, reading, listening, or speaking with the ability to move intermittently throughout the day Strong sensory skills, such as good eyesight, good hearing, and dexterity Ability to operate office equipment, including computers, copiers, fax machines, and phones Ability to occasionally lift up to 50 pounds (PC/server setup and installation) We are proud of the competitive and comprehensive compensation and benefit package provided to our associates and their families. Our compensation package is designed to meet our associates today