Manager, Insurance

Are you ready to make an impact? West Monroe is currently seeking a  Manager  with Insurance and Consulting experience to join our Chicago office.   Our Insurance practice is a growing team focused on business and technology projects that transform brokers and carriers and help them adapt to evolving market demands. We assist our clients by developing operating models and cost optimization strategies, while implementing technology platforms, data and analytics solutions, automation capabilities, and supporting the related organizational change. The role will involve applying deep industry knowledge and consulting experience to tailor solutions that help our clients gain a competitive advantage in their markets.   As a Manager, you will lead client engagements, mentor consulting teams, contribute to business development efforts, and help shape the growth of West Monroe’s Insurance practice. You will work closely with business and technology executives to solve critical challenges across customer engagement, technology modernization, operations transformation, data and analytics, and AI-enabled business capabilities.   Responsibilities   Client Delivery   Lead business and technology transformation initiatives for insurance carriers and brokerages    Serve as a trusted advisor to client executives, helping define and implement strategies that drive operational efficiency, growth, and business value    Facilitate client workshops focused on the future state of the insurance industry, operating models, business processes, and technology solutions    Partner with clients to design and implement customer engagement, technology modernization, automation, and analytics solutions    Understand how carriers and brokers leverage data as a strategic asset to improve risk management, reduce losses, and increase enterprise value    Identify opportunities to leverage automation and AI within claims, contact centers, and other operational functions to improve efficiency and reduce administrative costs    Develop executive-level communications, presentations, recommendations, and deliverables that support decision-making and drive project outcomes    Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations while exercising sound judgment in evaluating outputs    Apply AI technologies, including generative AI, automation tools, and advanced analytics capabilities, to improve delivery effectiveness and client outcomes    Project Management   Lead multiple client engagements with responsibility for overall project success, quality, budget, and team performance    Develop project approaches, work plans, implementation roadmaps, risk assessments, and pricing estimates    Manage project risks, dependencies, and stakeholder communications across business and technology teams    Work closely with engagement leadership and client stakeholders to ensure successful delivery and adoption of solutions    Build and lead high-performing project teams composed of West Monroe consultants and client personnel    Translate business needs and requirements into actionable project plans, requirements, solution designs, and implementation activities    People Leadership   Lead, coach, and mentor consultants and senior consultants through active performance management, professional development, and career coaching    Foster a collaborative, inclusive, and high-performing team environment    Support recruiting, onboarding, and talent development efforts within the Insurance practice    Business and Practice Development   Participate in business development activities, including opportunity identification, proposal development, and client presentations    Contribute to the growth of the Insurance practice through thought leadership, methodology development, and market-facing initiatives    Help expand client relationships and identify opportunities for additional value creation    Qualifications   Bachelor’s degree or equivalent experience required    Prior consulting experience with at least 1+ year at the Manager level    6+ years of consulting and/or insurance industry experience working directly with external clients    Strong understanding of the insurance value chain across carriers and brokerages    Demonstrated experience leading business transformation, technology modernization, customer relationship strategies, operations transformation, or data and analytics initiatives    Experience managing project teams, workstreams, budgets, and client relationships    Ability to manage multiple priorities efficiently, display sound judgment, and work productively in a fast-paced, team-oriented environment    Strong leadership, organizational, interpersonal, written, and verbal communication skills    Experience developing work plans, project scopes, pricing estimates, and executive-level deliverables    Strong presentation and business development skills with the ability to influence client stakeholders, including executive leadership    Experience working in collaborative team environments and leading large-scale initiatives    Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs    Willingness to travel 30–50%    A commitment to inclusion and diversity, and openness to new ideas and perspectives   Based on pay transparency guidelines, the salary range for this role can  vary based on your proximity to one of our West Monroe offices (see  table below). Information on our competitive total rewards package,  including our bonus structure and benefits is  here . Individual salaries are determined by evaluating a variety of factors including geography,  experience, skills, ed