Manager of Field Training

CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: LifeVest , the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. Job Summary The Manager of Field Training is a strategic and field-integrated leadership role responsible for driving the development, execution, and continuous improvement of sales training initiatives across the organization. This role combines ownership of the overall new representative training strategy with direct leadership and development of field-based training teams to ensure consistent execution, coaching effectiveness, and measurable impact in the field. This individual partners closely with sales leadership, marketing, and cross-functional business units to assess training needs, identify performance gaps, and deliver targeted training solutions that enhance clinical, product, and commercial competency. The Manager ensures alignment between corporate training programs and field execution, translating strategy into actionable coaching, development, and performance improvement across all levels of the sales organization. Essential Functions Lead a team that delivers all aspects of new representative training and onboarding Lead and develop a field-based training resources to ensure consistent execution of coaching and training strategies Drive accountability through structured field engagement, coaching reinforcement, and performance follow-up Conduct bi-yearly certification of trainers themselves and report back to Director of Sales Training results and actions needed FSTS & Inside Training quality metrics to be tracked by participants & managers surveys – reports quarterly to Director of Sales Training with action needed Giving direction at ASM and FSM to identify and scale best practices across regions and teams, along with quarterly examples for the field Responsible for coaching and directing trainers to maximize company goals and profits Align field coaching activities with POA directives and business priorities Develop and implement comprehensive sales training strategy aligned with business objectives Design and deliver training programs covering product, clinical, and selling skills Identify training needs through performance analysis and field insights Lead creation and refinement of curriculum, tools, and learning materials Establish coaching frameworks to improve field productivity Develop territory managers, trainers, and leaders through coaching Lead the evaluation of training effectiveness by analyzing performance metrics, learner feedback, and business outcomes to drive continuous improvement. Influence and align cross-functional stakeholders across Sales, Marketing, and Operations to ensure learning initiatives support strategic business objectives. Ensure consistent messaging and content across teams Oversee training program logistics including onboarding Establish metrics to evaluate ROI and effectiveness Maintain strong field presence through visits and coaching Core Competencies: Clinical Acumen: Demonstrates strong understanding of cardiac care, product application, and clinical workflows to ensure training relevance and credibility in the field Business Acumen: Aligns training initiatives with strategic goals, revenue objectives, and market dynamics to drive measurable business impact Leadership & Coaching: Develops talent through structured coaching, feedback, and mentorship, fostering a high-performance culture Measurements of Success: participant surveys and executive leadership along with overall CMS performance in fit goals and revenue attainment Strategic Thinking: Translates business priorities into scalable training strategies and execution plans Communication & Influence: Effectively communicates across all levels and influences cross-functional partners to drive alignment Execution Excellence: Drives accountability, consistency, and high standards in both training delivery and field execution Strategic Decision-Making: Commands full authority over training investments, resource allocation, and program architecture to drive clinical readiness along with Director of Sales Training Fiscal Accountability: reports the training budget and assumes direct responsibility for tying education initiatives to regional revenue growth. Operational Ownership: Holds ultimate accountability for training execution, field training performance metrics, and strict compliance with CMS standards. Governance & Influence: Along with the Director of Sales Training, serves as the final authority on cross-functional training s