Manager, Patient Access - Full Time Bascom Palmer Eye Institute Doral, FL

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet . The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for Manager, Patient Access in Doral, Florida. The Manager, Patient Access oversees the business operations of the Patient Access Department to ensure a smooth entry of patients to departmental services, while maintaining timely and accurate business information and guaranteeing payment of services rendered. CORE JOB FUNCTIONS     Recruits, supervises, trains, and disciplines staff, and prepares performance reports.   Manages day-to-day activities of personnel to ensure the   timely   registration of patients,   accurate   data entry of patient biographical and financial information, and proper payment collection.   Review s records   to ensure that each patient was properly verified for insurance purposes and that proper information was written on each patient ’s chart   prior to clinic date.   Serves as department expert on registration, insurance verifications ,   and documentation guidelines.   Ensures adequate staffing is   maintained   on a 24-hour basis.   Assists   in the development and implementation of the department’s annual budget.   Works with   upper management   to generate strat egy and operational initiatives,   and policies.   Maintains current knowledge of rules and regulations and educates staff on any variations.   Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with   Unive rsity   policies and procedures.   Ensures employees are trained on controls within the function and on   University   policy and procedures.   This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or   responsibilities   as necessary.   CORE   QUALIFICATIONS   Education:   Bachelor’s d egree   in related field    or equivalent, combination of education and experience Certification and Licensing:   Not Applicable   Experience:   Minimum   3   year   of relevant experience     Knowledge,   Skills,   and Attitudes:   Knowledge of business and management principles    Ability to direct, manage, implement, and evaluate department operations.   Ability to   establish   department goals and   objectives   that support the strategic plan.   Ability to effectively plan, delegate and/or supervise the work of others.   Ability to lead, motivate,   develop,   and train others.   DEPARTMENT ADDENDUM   Department Specific Functions   Manages the day-to-day operations of Tier 1 essential workers that provide critical functions that cannot be paused in traditional and non-traditional healthcare settings and who perform a wide range of critical front end revenue cycle and clinic support functions from prearrival to discharge utilizing multiple systems simultaneously, including but not limited to: EPIC MyChart, Grand Central ADT Prelude, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact Communication, and Aria Oncology.     On call 24/7 and able to respond and provide support without advance notice, including working in offsite locations, tents or having to come onsite if working remotely as needed during staffing shortages, disasters, and pandemics.      Identifies   and resolves real or perceived barriers to care.         Interfaces effectively and   m aintains   a close working relationship with all members of the health care team to ensure a seamless check in and out clinic flow and positive experience for patients and caregivers.         Facilitates leadership strategic planning activities, including development and maintenance of Onsite Patient Access unit strategy articulation and implementation of a framework for leadership decision-making and monitoring processes to ensure delivery against business   objectives .         Responsible for achievement of business metrics, strategic management of project resources, developing processes and standards to streamline overall business operations. Reviews WQ’s daily to ensure that accounts are worked within   72   hours   and registration claim edits are kept at a minimum.      Oversees, evaluates, and   monitors   on-the-job performance of staff and collaborates with the Patient Access Training Director to   identify   opportunities for improvement and develop training to   maintain   a high level   of performance while fostering an environment of continuous improvement.      Attends standing meetings, provides status reports, and works collaboratively with the clinical department management team, faculty, and senior leadership to   optimize   operations and   identify   and resolve customer service issues as they relate to the front-end operations.      Serves as subject matter expert and stays current on all systems utilized and verification/authorization guidelines, including but not limited to MyChart, Grand Central ADT Prelude, Radiant, OP Time, Care Everywhere, Resolute, Real Time Eligibility,   UHealth   Contract Summary, Payer Websites, NICE inContact Communication, and Aria Oncology.         Works with Leadership on strategy plan for growth and expansion opportunities that will drive business results including increase in revenues and meeting market needs for patient demands.     Oversees and supports remote patient access functions including but not limited to Validation, Arrival, and Coordination of Care lines.         Implements an effective,   timely   and ongoing communication strategy to ensure relevant patient access information, strategies and goals are delivered to internal and external stakeholders.      Evaluates