Manager, Platform & Identity Administration

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together. Position Summary:  The Manager, Platform & Identity Administration plays a strategic, hands-on role in advancing Empower’s enterprise digital workplace experience through the optimization and expansion of collaboration tools, identity and access management, AI-powered productivity solutions, and intelligent automation. This role leads a team of administrators while personally driving high-impact initiatives across Microsoft 365, Microsoft Entra ID, Microsoft 365 Copilot, and legacy business systems to ensure seamless integration, scalable adoption, secure access, and continuous innovation. By combining direct technical ownership with people leadership—and by embedding responsible AI capabilities, automation, and Zero Trust security principles into everyday workflows—the IT Manager, Platform & Identity Administration helps build a high-performing team and a flexible, secure, productive, technology-enabled environment that supports Empower’s mission to deliver affordable, life-changing medication to 300 million people living healthier, happier lives. Responsibilities:  Microsoft 365 Administration Administers and supports core Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Defender, and Microsoft Purview, ensuring reliable and secure operations. Manages Microsoft 365 tenant configuration, policies, and service health across the organization. Administers Microsoft 365 licensing and subscription management, including allocation, renewals, and cost optimization. Leads Microsoft 365 migrations, upgrades, and service implementations from planning through execution. Monitors platform performance, availability, and security, proactively identifying and resolving issues to minimize service disruption. Drives digital workplace innovation by evaluating emerging Microsoft technologies—including Microsoft 365 Copilot, Copilot Studio, Viva, Power Platform, and SharePoint Framework—to streamline communication, automate routine processes, and improve employee engagement. Administers and governs Microsoft 365 Copilot and AI agents, including licensing, access controls, data protection, usage monitoring, and prompt/agent governance, to ensure secure and responsible AI adoption across the enterprise. Champions AI and automation strategy across the digital workplace, identifying opportunities to apply Microsoft 365 Copilot, Copilot Studio agents, and Power Platform automation to reduce manual effort and improve employee productivity. Identity & Access Management (IAM) Manages Microsoft Entra ID (Azure AD) and hybrid identity environments, including directory synchronization via Azure AD Connect/Cloud Sync. Designs and maintains Role-Based Access Control (RBAC) models to ensure appropriate, least-privilege access across systems. Implements and supports Single Sign-On (SSO), Multi-Factor Authentication (MFA), passwordless authentication, and Conditional Access policies to secure enterprise access. Administers identity lifecycle management processes, including Joiner, Mover, and Leaver (JML) workflows. Integrates enterprise applications using SAML, OAuth 2.0, OpenID Connect (OIDC), and SCIM protocols. Identity Governance Develops and manages access governance processes to ensure appropriate and auditable access across enterprise systems. Conducts periodic access reviews and certifications to validate user entitlements. Implements least-privilege access principles across Microsoft 365 and integrated platforms. Supports segregation of duties (SoD) requirements to reduce the risk of conflicting access. Ensures compliance with corporate security policies and regulatory standards Security & Zero Trust Designs and implements Zero Trust identity controls to strengthen enterprise security posture. Manages privileged access controls and administrative roles across Microsoft 365 and identity platforms. Supports Privileged Identity Management (PIM) to govern just-in-time and time-bound administrative access. Investigates authentication and access-related security incidents in partnership with the Security team. Implements security monitoring and risk mitigation controls to detect and respond to identity-based threats. AI & Automation Develops automation using PowerShell, Microsoft G