Manager, Project Training and Quality (Remote RN)

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.   Assist   with client-specific QA initiatives including training,   monitoring   quality review including analysis of aggregate quality/performance data, maintenance of SOPs as well as creation/updates to training materials based on quality reviews, etc.   Assist   with project specific or company-wide QA work such as management of employee training documentation audit preparation, document review/ editing   and filing. Responsible for   identifying   training needs, developing procedures and training Inizio staff and management, including ongoing refresher training and project specific training.     This is your opportunity to join Inizio Engage and represent a top biotechnology company!    Why   You’ll   Love Working Here   We believe great people deserve great support—at work and beyond.   That’s   why we offer a rewards experience designed to help you thrive personally, professionally, and financially:   Competitive pay that recognizes your experience,   expertise , and impact   Comprehensive benefits including medical, dental, and vision coverage;   accrued   paid time off; 401(k) with company match; disability and life insurance; and paid maternity and   paternity leave   Company-paid holidays so you can rest, recharge, and focus on what matters most   Recognition programs, contests, and awards that celebrate your contributions   Continuous growth opportunities through learning, leadership development, and career advancement support   A collaborative culture where your ideas are valued and your work makes a difference   We’re   also proud to be recognized for creating an exceptional employee experience:   Best Place to Work in BioPharma — 2022, 2023, 2025   Certified Great Place to Work® — 2021, 2023, 2025, 2026   Learn more:   https://www.greatplacetowork.com/certified-company/7003732   What will you be doing?      Work with Project team, Client Account Management   Team   and Quality Assurance departments to develop and enhance client   trainings   resulting in improved customer satisfaction, quality of service and compliance with Inizio and Client standards of excellence.    Define and document training plans,   schedules   and requirements. Design, develop and revise training and instructional materials for classroom use, ad- hoc   and/or self-administered training. Provide ongoing and refresher training for   project   team.    Make recommendations on the best   methodology   and implementation methods for training programs. Formulate teaching   outline   and   determine   instructional methods such as individual training, group instruction, lectures, demonstrations, conferences,   meetings   and workshops.    Test trainees to measure progress and to evaluate   effectiveness   of training.    Review and interpret documents such as Client program procedure manuals and training modules.   Interpret and translate to staff instructions furnished in written, oral, diagram, or schedule form.     Perform monitoring of services for assigned project and/or Quality Assurance Department. Provide constructive coaching feedback to staff with   goal   of improving overall customer experience.    Coordinate quality review calibration sessions with Client Account Management Team, Project   team   and Client, if applicable. Compile QA data and prepare reports as necessary; analyze results and make recommendations including revisions to procedural documents and training documents as applicable.    Assist   with annual review and ongoing updates for Client Standard Operating Procedure (SOP).    Assist   with internal and external client audits as dictated in the Inizio Quality Management Plan .     Assist   with any/all quality activities and reporting as requested by the Client, Business Unit Director, Senior Vice President, Operational Excellence & Quality Assurance and/or the Manager, Quality Monitoring.    Perform project training certifications and complete   appropriate documentation .    Manage QMS training records.    File training materials in an organized manner for efficient access by staff.    Perform general clerical duties.    Must safeguard patient privacy and confidentiality by following the guidelines   set forth in   the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).    What do you need for this position?     Current RN Active US License Required  Bachelor Degree   or related work experience preferred.    Certified or experienced in adult learning technique and   methodology   Experience supporting or launching a new program preferred   Ability to read and understand data and file layouts.    Proficient in Microsoft Outlook, Word,   Excel   and PowerPoint.    Ability to deliver feedback to employees in a constructive manner.    Strong organizational and analytical skills, as well as critical thinking and   problem solving   skills.    Ability to   multi task . · Critical thinking and   problem solving   skills.    D etail   oriented.    Ability to develop and   proof   training materials.    Ability to speak effectively in interpersonal situations and before groups of employees.    Ability to work as a team in a supportive environment to achieve shared   objectives .    Ability to function in a leadership capacity and as a positive role model.    Excellent listening skills   in order to   identify   and   anticipate   training needs.    Proven presentation and facilitation skills.    The base pay range for this position is $56K – $104K per year. The final compensation offered to a successful candidate will be   determined   by factors such as experience, skills, internal equity, and business needs.     About Inizio Engage   Inizio Engage