Medical Assistant II- Per Diem

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care. Does this position require Patient Care? Yes Essential Functions -Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training. -Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record. -Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education. -Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach. -Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated. -Maintains inventory of immunizations and check expiration dates. -Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider. -Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene. Qualifications Education High School Diploma or Equivalent required or Associate's Degree preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred Experience Direct MA experience or medical field work 1-2 years required Clinical Duties and Responsibilities:  Demonstrates true engagement and enthusiasm to contribute toward the care delivery needs for patients and families. Promotes an inclusive environment supportive of patient and family centered care for a diverse community.  Accepts assignments for patient care within the scope of his/her preparation and within current standards of practice.  In conjunction with a Licensed Independent Provider (LIP) , LPN or RN, participates in the gathering of data that contributes to the assessment, planning, and evaluation of  care delivered.  Collaborates as a member of the health care team, contributing toward a supportive and therapeutic environment that promotes the attainment of patient goals that are specific, measurable, action-oriented, realistic and timely.  Accurately obtains vital signs, elicits information about the patient’s basic health status, administers relevant care within scope of practice and as directed by the LIP/LPN/RN, and documents as appropriate in the electronic health record.  Performs routine tests that may include but are not limited to: electrocardiograms, vision and hearing screening, and the collection of specimens for laboratory testing and point of care. Participates in team-based care and patient education initiatives to support the health and wellness of patients in conjunction with the LIP/LPN/RN.  Reinforces patient instruction as directed by LIP/LPN/RN. Participates in organizational and unit-based quality improvement initiatives and compliance readiness. Participates in telephone screening of patients; may provide instruction to patient when directed by the LIP/LPN/RN. Participates in prescription management tasks including pending of new prescriptions and renewals requiring LIP approval, prior authorizations and medication reconciliation. Following approved clinical practice guidelines (CPG’s) and workflows, sends appropriate orders for radiology, laboratory testing and other care needs requiring LIP authorization.  Performs a variety of tasks, including those that may be facilitated by administrative staff, which have an effect on the overall operations of the unit. These include flow, stocking of rooms, scheduling tasks and all other duties as assigned. Should we take this out of this version since it is redundant? It’s meant to be part of the regular MA job because they could be asked to occasionally do some of this work. Administrative Duties and Responsibilities: Answer and transfer telephone calls. Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks. Receive patient at arrival, verify and obtain all necessary information, and ensure forms are completed. Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments. Assist with special projects as directed. Assist with training and orienting staff as needed Follow HIPAA guidelines for the mana