Member Advisor, Call Center (Los Angeles, CA)

Member Advisors (MAs) at Firefighters First Credit Union (FFCU) understand our firefighters and their families in order to provide Legendary Service. Utilizing our Service Enablers to be available, connect with the members, handle their requests, look out for them, and going above beyond allows MAs to interact with members over the phone to Improve the Financial Lives of Our Fire Family. As a learning organization, MAs are constantly engaged in developing skills as trusted advisors. They have a holistic view of our members’ financial situation allowing them to recommend the appropriate products and services to fulfill their needs through a consultative approach. MAs know our members and embrace the fire culture and lingo in order to build trust, creating a personable experience with every member, every time. Our Cultural Values of Integrity, Competence, Excellence, Curiosity, Positivity and Humility are constantly in action as we assist with any and all financial needs. Typical responsibilities: Recommend FFCU financial products and services to members to meet individual member needs. Process and manage member accounts and/or open new and sub-accounts. Process, manage and decision consumer loan applications per consumer lending policies and underwriting guidelines. Process and manage credit and debit cards. Troubleshoot, research, respond, and provide training on member services technology and related issues. Work with other employees and departments to ensure member requests are processed for investments, mortgages, business loans, and insurance. Participate in special projects and perform other assignments as needed. May occasionally travel to attend meetings, conferences, training, or other work-related events.