MS Teams Rooms AV/VTC Solution Engineer

Why AIS? When you join AIS, you’re joining a mission-driven team that’s passionate about making a difference. You’ll work on projects that matter, alongside industry-leading experts, in an environment that fosters innovation, driving client success, and empowering our team to make a lasting impact. As an employee-owned company, we value collaboration, inclusivity, continuous growth, and shared success. Employee Ownership : Your contributions directly impact the company’s success, and you share in its achievements. Continuous Learning : Access to resources, training, and mentorship to support your professional growth. Inclusive Culture : A workplace where diversity is celebrated, and everyone’s voice is valued. Mission-Driven Work : Engage in projects that make a meaningful difference for our clients and communities. What are we looking for? At AIS, we're looking for more than just skills - we're looking for driven individuals who are passionate about making a difference, eager to grow, and aligned with our core principles. Working@AIS At AIS, we are dedicated to providing our employees with diverse opportunities to grow their careers while supporting a variety of impactful projects. For this position, we are seeking a talented individual to join AIS as a Lead Infrastructure Engineer. Core Knowledge & Skills: Aligns infrastructure strategy to business goals, leads large projects, applies compliance frameworks, designs high availability/disaster recovery and performance optimization patterns, and shapes deployment pipeline design. Work & Complexity: Directs cross-team programs, performs advanced tuning, implements high availability/failover architectures, leads audits, plans growth, and manages budgets. Quality & Independence: Delivers high-quality outcomes, sets team standards, introduces innovative solutions, and makes high-impact decisions. Teamwork & Communication: Leads the engineering team, develops talent, resolves conflicts, and communicates effectively with senior leadership and stakeholders. Consulting & Engagement: Provides high-level consulting to leadership, builds roadmaps, negotiates vendor contracts, and sponsors innovation initiatives. As your initial project assignment, you will support the unique needs of our client as a MS Teams Rooms AV/VTC Solution Engineer. Project Summary AIS is seeking an experienced Microsoft Teams Rooms AV/VTC Solution Engineer to support the end-to-end lifecycle of Microsoft Teams Rooms on Windows solutions across enterprise conference rooms and collaboration spaces. This role combines solution architecture, hands-on implementation, administration, maintenance, and troubleshooting responsibilities for room-based collaboration environments. This role requires traveling onsite to locations across eastern CT and RI up to 5 days per week during project rollout cycles. Onsite presence is also required outside of rollout cycles for routine collaboration with stakeholders, training, maintenance, and troubleshooting but will likely be 2-3 days per week. This individual will serve as the primary technical resource for Microsoft Teams Rooms design, implementation, and support, helping ensure conference room solutions are reliable, secure, scalable, supportable, and aligned to business, user experience, and operational requirements. Key Responsibilities Assess business, functional, technical, and user experience requirements for Microsoft Teams Rooms deployments across huddle rooms, conference rooms, boardrooms, training rooms, executive rooms, divisible spaces, and specialty collaboration environments. Develop and maintain room design standards, reference architectures, hardware footprints, bills of material, implementation guides, support documentation, and operational procedures for Microsoft Teams Rooms on Windows. Administer and troubleshoot end-to-end Microsoft Teams Rooms solutions, including room compute, displays, cameras, microphones, speakers, DSPs, room controllers, switching, cabling, peripherals, and supporting infrastructure. Configure and administer Microsoft Teams Rooms systems, including room accounts, Teams Rooms device settings, Microsoft 365 integration, Teams Admin Center configuration, Teams Rooms Pro management, monitoring, telemetry, and device lifecycle management. Support implementation, installation coordination, testing, commissioning, cutover, acceptance, and turnover activities for Microsoft Teams Rooms deployments. Review floor plans, room layouts, wiring schematics, signal flow diagrams, equipment layouts, and as-built documentation to validate that room designs are technically sound and operationally supportable. Troubleshoot Microsoft Teams Rooms, AV, and VTC issues related to audio quality, video quality, camera framing, microphone coverage, speaker output, device connectivity, room control, network performance, authentication, service integration, and user experience. Collaborate with AV engineering, network, identity, endpoint, security, facilities, workplace services, installation vendors, field technicians, and operations teams to ensure room solutions meet enterprise standards. Define and execute validation, testing, commissioning, and acceptance procedures for deployed Microsoft Teams Rooms environments. Support pilot deployments, proof-of-concept testing, prototype room builds, hardware evaluations, and technology refresh planning. Provide technical guidance to stakeholders, installers, field technicians, and support teams on Microsoft Teams Rooms standards, implementation patterns, troubleshooting procedures, and operational best practices. Maintain documentation and governance artifacts needed to support standardized deployment, controlled change, lifecycle management, and long-term operational stability. Required For This Opportunity Bachelor’s degree in Information Technology, Engineering, Telecommunications, Audiovisual Systems, Computer Science, or a relate