Network Operations Center / Security Operations Center (NOC/SOC) Manager

Job Description & Responsibilities Persistent Systems is seeking a Network Operations Center / Security Operations Center (NOC/SOC) Manager to join our growing team. As the NOC/SOC Manager, you will be a critical member of the program management team supporting a Department of Defense program of record. The position will be based in Clearfield, Utah. The NOC/SOC Manager will possess strong core competencies in operations management, team leadership, and DoD program execution. Duties will include overseeing daily operations, managing staff schedules, coordinating with government program offices, producing program documentation, and representing operations at program-level meetings. This individual will play a pivotal role in ensuring operational excellence, customer satisfaction, and contract compliance for mission-critical network and security operations.  Position Responsibilities Oversee daily operations of the NOC/SOC facility, managing a team of approximately 12 system administrators and cyber defense analysts  Create and manage staff schedules, on-call rotations, and shift coverage to ensure 24/7 operational capability  Serve as primary point of contact with government program office and system owner, maintaining strong customer relationships  Develop and deliver weekly status reports, Program Management Review (PMR) charts, metrics dashboards, and operational summaries  Represent NOC/SOC operations at Integrated Product Team (IPT) meetings, Change Control Board (CCB) meetings, and program reviews  Manage approved network upgrades and changes, coordinating implementation schedules and ensuring minimal operational impact  Track and report on metrics including system availability, incident response times, ticket resolution rates, and service level agreement (SLA) performance  Coordinate incident escalation procedures and ensure timely communication of critical events to stakeholders  Develop and maintain Standard Operating Procedures (SOPs), run books, and operational documentation   Conduct performance evaluations, provide mentoring and professional development for team members, manage staffing requirements, and drive continuous process improvement initiatives  Support budget planning, resource allocation, and procurement activities for NOC/SOC operations  Job Qualifications & Experience Minimum Qualifications Five or more years of experience managing IT operations teams, NOC/SOC facilities, or technical support organizations  Project management or IT service management certification such as PMP, ITIL Foundation, or equivalent  Demonstrated experience working with DoD or federal government customers in a contract performance environment  Strong familiarity with network operations, system administration, and cybersecurity concepts  Experience with program-level governance such as CCB meetings and IPT forums  Excellent communication skills with ability to interact effectively with government customers, senior management, and technical teams  Strong leadership and team management skills including scheduling, performance management, and conflict resolution  Currently hold or have the ability to obtain United States Secret security clearance  Preferred Qualifications Bachelor’s degree in information technology, business administration, or related field, or equivalent professional experience in operations management  Advanced certifications such as PMP, ITIL Expert, Certified ScrumMaster, or Lean Six Sigma  Technical baseline certification such as Security+, Network+, or CISSP   Seven or more years of experience in DoD contracting environments  Knowledge of DoD contract performance measurement methods, cost tracking, and financial reporting  Familiarity with DoD cybersecurity policies, RMF processes, and ATO requirements   Experience with incident management frameworks (ITIL, NIST) and service desk best practices  Proficiency with program management and collaboration tools such as Microsoft Project, Teams, SharePoint, Jira, or ServiceNow  Understanding of tactical networking operations and unique challenges of supporting deployed or austere environments  The total compensation for this role can vary from $101,000 to $121,000 a year based on the selected individual's education and experience. Persistent Systems, LLC offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance; paid time off; flexible spending accounts; 401(k) plan with company match; fitness membership reimbursement; tuition assistance; mental health benefits; and veterinary benefits. We will be accepting applications on a rolling basis until the position is filled. Company Overview Persistent Systems is a growing business that develops Mobile Ad hoc Networking (MANET) wireless radio systems for Government and commercial applications. The radios are typically worn on the person, mounted to manned vehicles, integrated into autonomous unmanned vehicles, or installed at fixed sites. The systems provide on-the-move data, voice, video, and situational awareness capability. Located in the heart of New York City, Persistent Systems is an exciting company that is passionate about delivering cutting edge products.