New Intake Associate

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. The anticipated salary range for this position is $19.00 - $21.00 (Hourly). The actual compensation offered may vary based on job related factors such as experience, skills, education and location. POSITION SUMMARY Handles the insurance portion of all new referrals to Byram Healthcare for diabetic medical equipment and supplies. Navigates new patients through the medical records retrieval process, evaluation of insurance criteria and coverage, health plan authorizations, and shipment of initial orders. ESSENTIAL JOB FUNCTIONS 1. Review all new referrals to Byram Healthcare for CGM, Insulin pumps and related diabetic testing and equipment supplies. 2. Completes benefits verification and eligibility checks with insurance plan providers using payer portals, faxes, or phone calls. 3. Verifies insurance contracting with Byram and coverage with various products. 4. Prepare and submit pre-authorizations to regional and national payers using multiple platforms. Respond timely to inquires from payers regarding requests. 5. Effectively communicate with teammates, leaders, and insurance companies. 6. Effectively document activities within Salesforce in an accurate and timely manner. 7. Maintain base level productivity requirements. Qualifications EDUCATION & EXPERIENCE REQUIRED: High School Diploma or equivalent required. Healthcare industry experience highly preferred. KNOWLEDGE, SKILLS & ABILITIES: Working proficiency in MS Office and ability to learn CRM platforms. Experience with Salesforce, inContact, EHR, and payer portals preferred. Excellent written and verbal communication skills. Proven ability to manage duties with significant telephone and computer utilization. Strong time management skills. Great telephone customer service skills. Willingness to learn. Teammate Benefits As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness. Our benefits program includes: Medical, dental, and vision care coverage Paid time off plan 401(k) Plan Flexible Spending Accounts Basic life insurance Short-and long-term disability coverage Accident insurance Teammate Assistance Program Paid parental leave Domestic partner benefits Mental, physical, and financial well-being programs If you feel this opportunity could be the next step in your career, we encourage you to apply. Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means. #AccendraHealth