Nurse Care Manager - Team Lead

The responsibilities of this job include, but are not limited to the following: Acting as a resource for Nurse Care Managers; ensuring timely resolution for patient inquiries and concerns; Monitoring and reviewing medical records while providing ongoing verbal and written feedback to staff; identifying, preparing, and maintaining documentation within the department to ensure appropriate job performance by staff as directed by the VBC Nursing Manager; Ensuring staff adhere to work schedules in order to meet NCM department coverage benchmarks and contract requirements; Assisting the VBC Nursing Manager with annual staff performance evaluations; Maintaining documentation of current licensure and credentialing of mandatory training (e.g., ACLS, CPR, Code Drill, etc.); Assisting with interviewing and training staff; Assisting with Telehealth as needed; Assisting VBC department leadership with drafting memos, notices, or emails as needed to facilitate ongoing departmental communication and continuing education; Meeting regularly with the VBC Nursing Manager. Ensuring that staff comply with HIPAA regulations and all Patient First policies and procedures; Ensuring that documentation completed by staff in patients’ medical records is complete, concise, comprehensive, and understandable as well as meets Patient First and NCM documentation standards; Completing other duties as assigned; Maintaining a high level of confidentiality; Demonstrating ability to multitask and work effectively and independently; Demonstrating flexibility to work extended hours, evenings, and weekends as needed. Minimum education and professional requirements include, but are not limited to, the following: Must be a minimum of 18 years of age; Must be a Registered Nurse (RN); Eligible to be licensed in all states in which Patient First operates; Minimum of 2 years employment in a clinical capacity with Patient First preferred; Minimum of 2 years of supervisory experience in medical/surgical, urgent care, emergency, critical care nursing, or care management preferred; Previous experience in care management outreach calls preferred; Strong professional clinical nursing knowledge; Exceptional listening, problem solving, and critical thinking skills; Computer knowledge and experience with Microsoft Word and Excel; Ability to sit or stand for an extended period of time (possibly 4 to 8 hours at a time); Ability to manage objectives and deadlines within a team-oriented environment; Ability to primarily work at the Richmond Administrative Offices. Salary Range: $36.50 - $50.50, depending on experience. Benefits and Other Compensation: Health, Dental and Vision insurance for employees and dependents Disability, Life and Long Term care insurance Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match) Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank Overtime Pay, Holiday Pay, Double time compensation for all holidays worked Discounted medical treatment at any Patient First location for employees and immediate family Bonuses include:      - Recruitment bonus