Nursing Manager Endoscopy - MGH

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Endoscopy Clinical Nurse Manager Full-time 40-hour position Monday through Friday. The ideal candidate will have a minimum of 5 years of Endoscopy RN experience and/or Nursing leadership experience. Massachusetts General Hospital – Gastrointestinal Endoscopy Department The Clinical Nurse Manager (CNM) is responsible for the clinical, operational, financial, and administrative leadership of the Massachusetts General Hospital Gastrointestinal Endoscopy Department, including Blake 4 Endoscopy, Pediatric Endoscopy, and the Charles River Plaza (CRP) Endoscopy Center. The CNM promotes the highest standards of patient- and family-centered care while fostering a culture of safety, quality, collaboration, innovation, and professional excellence. Working in partnership with the Nurse Director, Nurse Practice Specialist, physicians, Advanced Practice Providers, and interdisciplinary teams, the CNM ensures exceptional clinical outcomes, operational efficiency, staff engagement, regulatory compliance, and alignment with the mission, vision, and values of Massachusetts General Hospital and Mass General Brigham. Essential Responsibilities Leadership • Provides visible, effective leadership for the Gastrointestinal Endoscopy Department, fostering a culture of excellence, accountability, collaboration, and patient- and family-centered care. • Partners with the Nurse Director, Nurse Practice Specialist, physicians, and interdisciplinary leaders to achieve departmental, organizational, and strategic goals. • Promotes a professional practice environment grounded in Magnet nursing principles, High Reliability Organization (HRO) practices, evidence-based care, and continuous quality improvement. • Leads change initiatives, operational improvements, and practice innovations that enhance patient outcomes, operational performance, and staff engagement. • Creates and sustains a culture of psychological safety, inclusiveness, transparency, and mutual respect throughout the department. • Represents the department on organizational committees, councils, and interdisciplinary initiatives. Staff Management • Provides direct supervision, coaching, mentoring, and performance management for Registered Nurses, Certified Surgical Technologists, Patient Care Associates, Operating Room Assistants, and support staff. • Oversees recruitment, interviewing, hiring, onboarding, orientation, retention, and succession planning activities. • Conducts annual performance evaluations, competency assessments, and ongoing performance coaching. • Addresses employee relations and performance concerns in collaboration with Human Resources and Nursing Leadership. • Promotes staff engagement, recognition, shared governance, and professional accountability. • Identifies and develops future leaders through mentorship and professional development opportunities. Collaboration • Collaborates closely with the Nurse Director and Nurse Practice Specialist to advance professional nursing practice, staff competency, quality initiatives, and strategic priorities. • Partners with physicians, Advanced Practice Providers, anesthesia professionals, and interdisciplinary teams to ensure safe, coordinated, and efficient patient care. • Establishes strong working relationships with Pharmacy, Sterile Processing, Infection Prevention, Quality, Supply Chain, Radiology, Environmental Services, and other operational partners. • Facilitates interdisciplinary problem-solving and promotes teamwork across all clinical and operational areas. Operational Excellence • Oversees daily operations of the Endoscopy Department, ensuring efficient patient flow, procedural throughput, and optimal resource utilization. • Coordinates staffing, scheduling, room assignments, capacity management, and workflow optimization. • Monitors productivity, patient access, operational metrics, and departmental performance indicators to drive continuous improvement. • Collaborates with procedural teams to maximize efficiency while maintaining patient safety and quality care. • Participates in budget planning and financial stewardship activities to ensure responsible use of human, material, and fiscal resources. Regulatory Compliance and Quality • Ensures compliance with hospital policies, professional standards, accreditation requirements, and regulatory agencies, including The Joint Commission, CMS, OSHA, and the Massachusetts Department of Public Health. • Maintains continuous survey readiness and supports regulatory inspections and audits. • Promotes patient safety initiatives, infection prevention practices, and risk reduction strategies. • Monitors documentation practices to ensure accuracy, completeness, and compliance with professional and regulatory requirements. • Uses quality metrics, patient experience data, and safety reports to identify opportunities for improvement and drive performance outcomes. Professional Practice • Supports and advances the MGH Professional Practice Model, Magnet principles, and evidence-based nursing care. • Promotes a culture of clinical excellence, ethical practice, accountability, and lifelong learning. • Leads and supports evidence-based practice, quality improvement, research, and innovation initiatives. • Ensures delivery of safe, equitable, culturally sensitive, and patient-centered care across the lifespan. Communication • Maintains open, transparent, and timely communication with staff, provide