Officer - Warranty (Denza)

Company : Sime Darby Beyond Auto Sdn. Bhd. Daily Claim Handling a)      Receiving & Processing Claims Receive daily warranty claims from Service Advisor for processing. Ensure all received claim documents tally with invoiced warranty for the day. Perform daily processing of claims within KPI limit Ensure excellent quality of warranty processing to minimize rejection and outstanding amount and maximize repayment from Principals. b)      Follow-ups Constantly follow-up with Aftersales Distribution Department to get the claims approved and Credit Note on time Follow-up with Service Advisor to get the documentations for submissions and re-submissions. Maintain good and healthy working relationship with Service Advisors and Workshop personnel. c)      Paperwork Ensure all warranty paperwork is properly documented and that all verifying criteria needed by the factory/distributor are processed correctly. Establish correct problem and remedy codes (and their explanation) and operation number, record the same on claim. To perform weekly warranty status report d)      Rejections Ensure rejections are limited to 1% annually. e)      Others Responsible to perform other duties requested by superior