On-Site ROI Specialist - Newport News, VA (Hybrid/Remote)

Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com . Job   Summary :   This position   is responsible for   processing all release of information (ROI) requests in   a timely , efficient, and   accurate   manner while delivering exceptional customer service .    The Associate must   safeguard patient privacy at all times   by ensuring that only authorized individuals access medical records, and that all information is released   in accordance with   the request, applicable authorization, company policies, and HIPAA regulations.   ***This position is hybrid remote, with on-site attendance required 4 days a week, 1 day remote at a hospital facility in Newport News, VA . In the event of employee absence, candidates would be required to cover on-site at another facility within a 30-minute driving range. Essential Job Functions:   Handles ROI requests   by retrieving and returning patient medical charts and accurately scanning records   in accordance with   established procedures, quality standards, and productivity guidelines   Validates requests and authorizations for medical record release based on company policy and legal guidelines. Performs quality checks to ensure accuracy, confidentiality, and correct billing of all released records   Maintains equipment in excellent working condition   Delivers outstanding customer service by being attentive, respectful, and responsive to client needs, proactively   identifying   and resolving concerns   May handle   incoming requests by way of mail, telephone facsimile inquiries, online submission tools, or email depending on the needs of the client   Maintains a clean, professional appearance and   complies with   the company dress code.    Maintains a clean and orderly work area, ensuring that records and files are   properly stored   before leaving the area   Maintains up-to-date knowledge of the applicable state laws and fee structures   Works within assigned scope and   is   flexible in accepting   additional   assignments or account coverage to prevent backlogs   Complies with   client/site policies and procedures, including HIPAA, state and federal regulations, and labor laws   Handles confidential information with integrity and professionalism while ensuring efficient,   accurate   record release   Order paper records from storage vendors, scan them upon arrival, and ensure   timely   return to the storage company   Handles confidential information with integrity and professionalism while ensuring efficient,   accurate   record release   Qualifications :   High school diploma or GED   required   Minimum of 2 years’ experience in a medical records department or similar setting preferred.   Proficiency   in Microsoft Office applications is   a must   Must be able to use fax, copier, scanning machine   Strong documentation, communication, and customer service skills   Self-motivated, dependable, and able to work independently or as part of a team   Proven ability to   maintain   productivity,   utilization   and quality performance standards   Local to Newport News, VA! Physical Requirements:   Ability to sit or stand for extended periods   of time   Physical   capacity   to lift and   carry 25   lbs.   Manual dexterity   is sufficient   for   long periods   of typing, writing, and handling documents   Visual acuity   to read   documents and   use a   computer monitor   Clear speaking and hearing ability for communication   Adequate hand-eye coordination and sensory abilities for job-related tasks   Information Governance Accountabilities:   Understand the organization’s information governance program and associated responsibilities.   Participate   in compliance education and role-specific training   HIPAA / Compliance :   Maintain the confidentiality   of patient   and client   information   Comply with   HIPAA standards and all relevant corporate integrity and security obligations.    Report unethical, fraudulent, or   illegal   behavior    Maintain current HIPAA certification annually   Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.