Onsite Service Engineer - Quebec City, Canada

At JBT Marel, what we do matters , we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. This position is responsible for providing full-time on-site technical support for a JBT AGV System located in Quebec City, Canada. This support will include AGV and AGV System troubleshooting and repair, preventive maintenance of the AGV fleet and resolving issues with AGV hardware and overall system functionality. This position must be bi-lingual and speak both English and French fluently. On a given day, you may: Perform regularly scheduled preventive maintenance services as well as on-call maintenance for the fleet of JBT AGVs currently in operation Diagnose and repair vehicle and vehicle/system related issues Assist in upgrades/retrofits requiring vehicle modifications Assist with AGV component repairs when/if necessary Monitor and maintain on-site parts inventory and parts orders Provide AGV systems operations support for new / modified systems and start-ups Work closely with the full-time On-site Senior Technician to assist in troubleshooting and resolving AGV system issues. Work closely with Customer AGV Leads as it relates to training, troubleshooting, and meetings as needed. Provide on call support for critical business impacting outages The incumbent must stay current with the latest designs, features and equipment that JBT Automated Systems offers. The organization's matrix environment requires tact, diplomacy and strong prioritization skills to accomplish the numerous, often conflicting, daily support requirements. The incumbent needs to be able to respond to emergency situations which may require frequent schedule changes/adjustments based on the customer's needs with minimal time to prepare. The incumbent has the latitude to make significant software and hardware adjustments to the JBT installed system to satisfy the customer's needs. It is then the responsibility of the incumbent to record these changes for permanent documentation at the JBT home-office. We are committed to our employees  and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community. We foster a genuine inclusive team culture enjoying  collaborative working across our global teams to deliver world-class projects. We encourage development  - ensuring new experiences and challenges at JBT Marel to feed your growth! Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan. Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative. Use of Technology in Our Hiring Process   JBT Marel uses technology‑assisted tools, including artificial intelligence (AI), to support the review of applications.  These tools help our recruiting teams identify skills and experience relevant to the role based on job‑related criteria.  All applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair, consistent, and inclusive hiring practices globally.  Equal Opportunity Employment: (only for US posted roles)  JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524. #LI-EB1 Chez JBT Marel, ce que nous faisons compte. Nous savons que la contribution de nos employés est un facteur essentiel du succès de notre entreprise. Notre mission est de transformer l’avenir de l’alimentation. Cette mission guide notre vision d’être le leader mondial des technologies destinées à l’industrie alimentaire et des boissons, en tirant pleinement parti de la force de JBT Marel afin de collaborer avec nos clients et de promouvoir une innovation durable. Nos valeurs reflètent ce que nous sommes lorsque nous donnons le meilleur de nous-mêmes : créer grâce à la collaboration, servir avec intégrité, grandir avec excellence et progresser grâce à l’innovation. Description du poste Ce poste est responsable de fournir un soutien technique à temps plein sur site pour un système de véhicules à guidage automatique (AGV) de JBT situé à Québec, Canada. Ce soutien comprend le dépannage et la réparation des AGV et du système AGV, la maintenance préventive de la flotte d’AGV ainsi que la résolution des problèmes liés au matériel des AGV et au fonctionnement global du système. Le titulaire du poste doit être parfaitement bi