Operations Manager

Job Description: Our Opportunity:      Chewy is currently   recruiting   an  Operations Manager  for our fulfillment center. This leader will be hands-on in a start-up environment and will build and   maintain   relationships with hourly associates, managers, carrier partners, vendors, other FC   teams   and various departments in the company. This individual will be someone who likes dealing with ambiguity, change, and enjoys getting into the details to drive improvements every single day.     What   you'll   do:      Lead inbound/outbound activities for the FC,   including   receiving, picking, packing, and shipping, across two shifts     Be a guide in providing a healthy and safe work environment for associates working on the outbound team     Direct warehouse supervisory personnel to achieve prescribed   objectives , including   timely   fulfilling of customer orders while   maintaining   the highest possible warehouse on time shipment and low shipment defects     Ensure that all Key Performance Indicators (important metrics) are on target for the operation, such as warehouse misses, on time shipments, shipment defects, aged tasks, and production levels per hour, and cost per order line     Engage a team of Area Managers and Operations Leads     Drive planning and forecasting     Leverage the Area Managers by sourcing and furthering ideas, and rolling them into the creation of improvement plans for the functional area     Mentor,   train   and develop Area Managers for career progression and learning!    Ability to develop and share standard processes across the shifts and network     Build a positive team multifaceted that encourages all employees in the FC to guide and motivate change within the facility, adapt to the dynamic business, and stay focused on the customer experience     Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse     Use the site Warehouse Management System (WMS) to   optimize   detailed order fulfillment and   provide   operational insights to improve WMS effectiveness     What You'll Need:     A   Bachelor's   Degree   from an accredited University or comparable experience    5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience     At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment     At least 4 years of shown experience of positively running large groups of hourly employees     Experience with building or improving inventory management, order management, and warehouse management systems and processes     Passion for working in a start-up environment with   high level   of ambiguity and change     Strong project management and continuous improvement skills     Metrics driven demeanor     Customer service obsession, with desire to go   above and beyond   to satisfy customer needs     Effective communicator and leader for employees, direct reports, cross-functional   teams   and executive leadership     Shown ability to quickly adapt and drive the right results using data     The highest levels of integrity and ethics !      Must be flexible to work weekends      Position may require travel     Bonus:      E-Commerce experience     Certification and/or experience in Lean Six Sigma and/or Green Belt certification     Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected] . To access Chewy's California CPRA Job Applicant Privacy Policy, please click here .