Operations Manager | Bethel Woods

LEGENDS GLOBAL     Legends Global is the premier partner   to   the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.   The Legends   Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you.   Join us!   THE ROLE   We are looking for   an   Operation s   Managers to lead our staff during events .   You will motivate staff to provide excellent customer service.   Responsibilities include ensuring efficient catering operations,   event   operations, as   well as   maintaining   high production, productivity, quality, and customer service standards. To be successful in this role,   you’ll   need management skills and experience in both front and back of the house   operations .   We   expect you to lead by example and uplift our staff during busy moments in our fast-paced environment.   Ultimately, you   will ensure our events run smoothly, and customers have pleasant experiences.   ESSENTIAL   FUNCTIONS       Oversee employees, including supervisors, during busy events .    Preserve and execute excellent levels of internal and external customer service .   Maintain a strong presence on the floor during events to oversee the execution of event plans .   Train and instruct food and beverage employees on procedures, equipment, service standards, et c.   Organize and   monitor   the   set-up   of assigned catering events.   Plan, organize, and coordinate all daily operational activities to ensure the venue's readiness for events.   Ensure smooth event operations, addressing any on-site issues promptly to   maintain   service quality and safety.   Supervise, train, and evaluate departmental staff, fostering a culture of safety, teamwork, and accountability.   Participate in regular staff meetings to review event plans, schedules, and performance updates.   Coordinate the operations activities with other departments and event-related contractors to ensure facility readiness and smooth operation of events.   Implement and update venue rules, regulations, policies, and procedures.   Provide clear, concise, and   timely   communication of directives to other departments.   Ensure the   operational team   receives pertinent information for the most effective use of the venue and staffing.   Assist   in   development   of policies and procedures to ensure best practice of compliance with laws, regulations, and company standards.   Investigate, analyze, and resolve operational problems and complaints.   Conduct periodic staff meetings to discuss procedures, problems, and policy changes.   Enforce food service sanitation and safety, food handling procedures   Coordinate with other departments including culinary, sales, and any other   departments   in order to   solve problems and meet client expectations   Work with   General Manager , F&B Manager, Catering Manager, Executive Chef,   & Scheduling Coordinator   regarding   proper staffing levels for events   and execution.    Serves as MOD (Manager on Duty) as   required .   Practice safe work habits   and complete company and venue   safety   and general compliance   training .     M aintain a pleasant   and collaborative   attitude towards customers, co-workers, and management .     Works with vendors   regarding   food orders in conjunction with the F&B Manager.    Assist   with working with   warehouse   department to ensure proper amounts of products for venue and events.   Know and ensure all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations, and emergency procedures are followed.   Adheres to the Legends   Global and venue   company   policies .     Complete o ther   duties   assigned   by management.    Available to work   non -traditional hours (Nights, Weekends & Holidays)   SKILLS   Strong working knowledge of general and cost accounting principles.   High aptitude for numerical analysis and financial reporting.   Excellent communication, interpersonal, and organizational skills.   Ability to handle highly confidential information with discretion.   Proficiency   with accounting software, spreadsheets, and word processing applications.   Demonstrated ability to work collaboratively in a fast-paced environment.   QUALIFICATIONS   To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the   knowledge, skill , and/or ability  required . Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.     Minimum   3-5   years   of proven experience in a food and beverage managerial role.    MS Word, MS Excel, POS Proficient   Excellent   written and verbal communication skills   Ability to execute instructions   furnished   in   written ,   oral,   or diagram form.   Strong attention to detail .     Able to   demonstrate   flexibility and quickly adapt to changes .   Ability to be self-motivated and work   independently   and   work well as a team player .   A