Operations Manager – Last Mile / XL Delivery (Amazon DSP)

ForthRight Strategies, LLC is a locally owned and operated Amazon DSP dedicated to providing exceptional delivery service to our community. Location Address: HAT2 at 7520 Factory Shoals Rd, Austell, GA 30168 Drive with us – Apply Today! About the Role We are a growing Delivery Service Partner operating large-item deliveries for Amazon XL. We are seeking an experienced Operations Manager to lead daily delivery operations, manage drivers and dispatch, and drive performance across safety, customer experience, and efficiency. Responsibilities Oversee daily delivery operations (10–50 routes) Manage dispatch team and route supervisors Ensure on-time delivery and route completion Monitor KPIs (on-time %, damage rate, customer satisfaction) Handle escalations and operational issues Manage driver performance and staffing Improve efficiency and reduce costs Requirements 3+ years in logistics, delivery, or operations management Experience managing teams (20+ employees preferred) Strong leadership and communication skills Ability to work early mornings, weekends, and holidays Experience with last-mile delivery preferred All your information will be kept confidential according to EEO guidelines.