Operations Manager - Warwick Grove Hub

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia. We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently. We are Vicinity. Role purpose The key purpose of the Operations Manager is to serve as the strategic leader, ensuring the seamless and efficient functioning of all operational elements within the centre. This role is instrumental in maintaining the highest standards of safety, compliance, cleanliness, emergency preparedness, and operational efficiency. The Operations Manager is committed to nurturing a professional and positive environment for staff, contractors, retailers, and customers. This role oversees the daily activities related to the centre’s presentation, including maintenance and security, while fostering and strengthening stakeholder relationships. In centres where a Security Risk Manager is in place, strategic security responsibilities sit with that role, with the Operations Manager maintaining alignment and supporting operational delivery. The Operations Manager is also responsible for enhancing the customer experience through effective management of the centre’s budget, optimising costs, and ensuring compliance with local regulations and safety standards. Additionally, this role involves leading and coordinating various teams to achieve the centre’s operational goals, driving continuous improvement and operational excellence. Key Accountabilities  People Leadership All elements of the annual performance cycle are completed by the due date (including goal setting, mid-year reviews, EOY conversations). Regular 1:1’s, team meetings and development conversations conducted - minimum monthly cadence. Performance issues are managed in an effective and timely manner. Quarterly development conversations conducted with all team members. 100% of compliance training is completed on time for team. All health and safety, risk and compliance requirements are delivered across the team. Effective management of budgets as per forecast with demonstrated focus on managing cost. Demonstrated commitment to building own capability as a people leader. Operational Management & Accountability   Manage operational contracts and ensure that optimum value is realised for expenditure. Maintain quality contract documentation by conducting monthly KPI’s with action plans/rectification where items are not achieved. Report and participate in contract renewal activities as opportunities arise. Focus on cleaning and hygiene, present the assets to a high standard each day for retailers, consumers and staff. To be achieved through active leadership, high levels of contractor engagement and encouraging team performance. Manage the security contract in a manner that provides a safe and secure site through active leadership, high levels of contractor engagement and vigilance and outstanding team performance. Responsible for minimising terrorism risk and reducing crime and disorder is critical. Responsible for the day-to-day management of suppliers and their contracts, including but not limited to, security, cleaning, HVAC, vertical transport, etc. Ensure safety of asset occupants through the centre emergency management procedures including operating all emergency management equipment and activation of emergency action plans. Support in responding to retailer enquiries or complaints as required. Responsible for delivering improved presentation standards through targeted capital and operating expenditure budgets programs in support of the National Capital team, where required. Present the building to the highest possible standard. Coordinate and facilitate the onboarding of new tenants, manage works and address any tenant-related issues or concerns with the Tenancy Delivery team. Create and maintain positive relationships with internal and external key stakeholders (including contractors, emergency services, local council and internal staff) that impact the performance of the department. Ensure the shopping centre is compliant with Legislative obligations, Australian Standards and Vicinity procedures. Manage annual essential safety measures obligations and certification, including the full function fire test program, with support from the Assistant Operations Manager if available. Confidently deliver presentations to wider audiences and facilitating training sessions for staff members. Responsible for managing, contributing and implementing the Environment Social and Governance initiates at the centre by identifying opportunities for energy conservation and sustainability improvements, aiming to achieve energy and resource reduction targets set. Cooperate with the regulator when HS&E issues arise and escalate through the business appropriately. Responsible for managing the waste management for the centre, the HSEW and Risk Register, and contribute towards the VSA as required. Administration Responsibility Responsible for operational contracts and ensuring optimum value is realised for expenditure. Responsible for quality contract documentation by conducting monthly KPI’s with action plans and rectification where items are not achieved. Report as required and participate in contract renewal activities as opportunities arise where required. Financial Responsibility Manage the centre’s operations budget, ensuring all expenses are within the allocated budget. Regularly monitor and control operating costs, including maintenance, security, and utilities. Oversee and optimise revenue streams, such as leasing agreements, parking fees, and promotional events. Prepare and present financial reports, including profit and loss statements, to senior management. Identify and implement