Parts Coordinator

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.  Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Position Details:  Industry Manufacturing Work Location Milan IL 61264 Job Title Parts Coordinator Duration 3 Years (Strong possibility of extension) Job Description: • Duties: Provides dealer assistance pertaining to incorrect part numbers, substitutions, electronic parts catalog interpretations and machine usage to assure customers get correct parts.  • Assists the inventory control area by reviewing stock levels with special emphasis on newly introduced equipment.  • Coordinates the resolution of parts problems between parts distribution centers, factories, vendors and dealers regarding parts identification, mixed stock, defective stock or unshipped orders.  • Responds to dealer requests to expedite critical machine down orders through various contacts to assure customers of the timeliest delivery of parts.  • Coordinates the activities in the Customer Care area to ensure complete customer satisfaction. • Processes Machine down Back Order reports, working with factories, depots, buyers and/or suppliers in an effort to proactively assign promise ship dates and provide customers with the earliest possible availability.  • Trains and assists dealer personnel with electronic ordering and information systems to maintain a high level of support to customers.  • Writes and prepares product bulletins for publication.  • Will be strictly doing data entry dealing with the export process – very manual.  • Attention to detail is imperative – every mistake is caught and, with a mistake, there are fines that client would incur.  • This individual will be trained on others’ roles and will be expected to provide coverage when needed, so ability to work in a team environment is important.  • Using DNS (very basic and client’s specific program) to enter data.  • Excel experience is required – intermediate user preferred.  • High school diploma/equivalent is required with 2+ years of experience.  • Schedule will be 9:30am-6pm with potential, limited OT.  • Will be required to occasionally work on the floor, but most of the work will be in the office. • Metatarsal safety shoes are required for the role. If you are interested, please send your updated resume to monaliza.santiago(at)collabera.com or call directly at 314-815-5414. Monaliza Santiago 314-815-5414