Parts Intercept Specialist

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.  Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Job Details: The Parts Intercept Specialist is responsible for using systems to identify calls with potential to order parts before a Service Technician first visits the consumer’s home, call the consumer to verify issue and appliance make/model, and place order for the part on behalf of the technician.   Essential Responsibilities: • Identify future-scheduled service calls with potential for Parts Intercept based on call description • Call consumer to verify issue and appliance’s make/model number • Research and order appropriate part for repair • Work with Field Service Technicians and management to drive first time call completion • Meet productivity and efficiency goals as established • Prompt and regular attendance Qualifications/Requirements: • HS Diploma or GED • Technical or mechanical experience  • Excellent communication and interpersonal skills • Strong PC skills • Self-directed  • Appliance repair experience Desired Characteristics: • Demonstrated understanding of the fundamentals of electricity and schematics • Customer service experience To know more about this position, please contact: Ujjwal Mane 973-805-7557 ujjwal.mane(@)collabera.com