Patient Service Representative I

Department: 10600 HC Corporate Headquarters 221 Technology Pkwy - Administration: Human Resources Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Lyn is transferring into a permanent position Pay Range: $19.80 - $29.70 Major Responsibilities: ​ Greets  patients arriving for their appointments.   Monitors patient  flow to ensure patients are cared for in the most efficient and courteous manner.   Ensures all patient demographic and insurance information is complete and  accurate   Completes the registration process on walk-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred    insurance benefits .   Obtains,  calculates  and collects the patient’s  out of pocket  financial liability .   Requests and collects past due and present balances or estimates due   Follows the Financial Clearance policy for non-urgent patient services if financial  clearance  has  not been completed or authorization has not been obtained, when appropriate    patients in need of financial  assistance  and refers patients to Financial Counselor   Performs visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting  additional  patient responsibility (when applicable) and providing patient with  appropriate documents .   Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans  requiring  pre-authorization/referral and a list of current accepted insurance plans.   Proactively communicates issues involving customer service and process improvement opportunities to management   Meets productivity requirements to ensure excellent service is provided to customers   Meets or exceeds performance expectations of 98% accuracy rate and established department productivity measurements.   Maintains excellent public relations with patients, families, and clinical staff as well as  demonstrates  a willingness and ability to work collaboratively with others for concise and  timely  flow of information     Licensure, Registration, and/or Certification Required: NA Education Required: High school diploma or GED required. Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred.   Work Experience Required: NA Knowledge, Skills & Abilities Required: ​ Ability to identify and understand issues and problems.  Examines data and draws logical conclusions based on information available  Knowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations and comply with updates on insurance pre-certification requirements  Mathematical aptitude, effective oral and written communication skills and critical thinking skills  Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral, pre-certification and authorization processes.  Ability to speak effectively to customers or employees of the organization; presents a pleasant, professional demeanor and image during telephone conversation  Ability to handle sensitive and confidential information according to internal policies  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals  Experience with Microsoft Outlook, Word and Excel and ADT software  Ability to write routine correspondence, calculate figures and amounts such as discounts and percentages  Must be able to work with minimal supervision, to problem solve in a high profile and high stress area and interact positively with all internal and external customers while possessing the ability to determine priority of work  Physical Requirements and Working Conditions: ​Exposed to a normal office environment.  Must be able to sit the majority of the workday.  Occasionally lifts up to 10 lbs.  Operates all equipment necessary to perform the job  This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.         Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in th