PCS Portal Specialist

Overview The Permanent Change of Station (PCS) Office, part of the Bureau of Administration (A), manages relocation services for 7000 Department of State personnel a year.  In collaboration with DT, A Bureau is launching an exciting modernization initiative (MoveUSA), and the PCS Office has a lead development role.  MoveUSA will be the Department's next-generation, unified PCS application - a mobile-first, AI-enabled, data-integrated platform designed to replace legacy systems and serve as the single software solution for every step of the PCS lifecycle: from assignment notification through post-arrival settlement and claims processing. Responsibilities Coming in at the early stages of a major technology transformation, the office requires someone to work directly with software vendors, implementation teams, and stakeholders across the Department to define and hone requirements for a cutting-edge travel management system.  Your prototyping ability will shape how we get the right people to the right place at the right time - making our diplomatic missions more effective and our colleagues’ lives easier. Lead the development of modern dashboard models and data architectures using AI tools and predictive analytics to visualize complex operational data.   Lead requirements gathering  for new PCS travel management systems, working with users, technical teams, and vendors to translate operational needs into functional specifications. Collaborate on AI integration  by exploring how artificial intelligence and machine learning can automate processes and enhance data processing in PCS workflows. Serve as a bridge  between the PCS Office and technology partners, ensuring our operational expertise informs system design. Analyze current workflows  to identify pain points and opportunities for improvement in how we manage relocations, travel orders, lodging, and allowances. Support project management  activities including documentation, timelines, stakeholder coordination, and risk analysis. Qualifications Preferred Qualifications: PCS move experience as a former Department of State Foreign Service Officer or current/former Eligible Family Member (EFM) is highly desired.   Experience with US Government (USG) rules and policy in the areas of shipping, travel, claims, or other PCS-relevant areas.    Knowledge, Skills and Abilities: Interest or experience designing UIs for complex applications (enterprise tools, dashboards, workflows, or similarly involved products). Working knowledge of UX / human-centered design. Ability to create prototypes that bring requirements to life, from low-fidelity sketches to interactive, clickable flows. Comfort (or strong curiosity) using AI tools to accelerate prototyping and explore design directions quickly. A collaborative mindset and the communication skills to present work to stakeholders and fold their input back into the design. Familiarity with design and prototyping tools (e.g. Figma, or AI-assisted prototyping tools.) Must obtain and maintain a Secret clearance.   Successfully pass background and drug screening Teleworking Permitted? Yes Estimated Salary/Wage USD $40.00/Hr.