People Services Business Partner

Art and Wellness Enterprises (AWE) is a professional services organization supporting non-profits founded by Alice Walton, including the Alice L. Walton Foundation, Alice L. Walton School of Medicine, Art Bridges Foundation, Crystal Bridges Museum of American Art, the Momentary, and Heartland Whole Health Institute. Job Description: Job Title: People Services Business Partner Reports to: People Services Director FLSA Classification: Exempt Location: Bentonville, Arkansas (On-site) Art and Wellness Enterprises (AWE) supports operating non-profits founded by Alice Walton, including the Alice L. Walton Foundation, Alice L. Walton School of Medicine, Art Bridges, Crystal Bridges Museum of American Art, the Momentary, and Heartland Whole Health Institute. About The Position The People Services Business Partner is responsible for providing comprehensive support across a broad range of human resource functions throughout Art and Wellness Enterprises (AWE) and its supported organizations. This role will primarily support the Alice L. Walton School of Medicine and includes responsibilities related to onboarding, offboarding, organizational changes, compliance, HR operations, and team member support. Building relationships with institutional leaders and team members, providing strategic partnership, and serving as a trusted People Services resource are key roles this position plays. This role is essential in supporting the team member experience, promoting consistent application of organizational policies and practices, and helping leaders navigate team member and organizational matters. The People Services Business Partner works closely with leaders and team members across the ecosystem to support organizational and team member changes, maintain HRIS data and records, support People Services programs and processes, and help ensure compliance with employment and labor laws and organizational policies. Success in this role requires strong relationship-building skills, sound judgment, and the ability to navigate complex and sensitive situations with professionalism and discretion. The ability to balance strategic partnership with operational execution, effectively manage multiple priorities, and provide practical recommendations in a fast-paced, evolving higher education environment is essential. Essential Duties and Responsibilities Team Member Lifecycle Manage full-cycle onboarding process to include processing new hires in HRIS system(s). Help develop, facilitate and oversee new hire orientation and onboarding. Support organizational and workforce changes, including promotions, transfers, position changes, reorganizations, and related personnel transactions and documentation. Manage employee offboarding process, including exit interviews, data collection, reporting, and employee termination process. Partner with Learning and Development to support employee development initiatives and programs. Support team member initiatives, e.g., wellness initiatives, open enrollment events, and other campus-wide activities. Support workforce planning initiatives through organizational structure analysis, position management, and maintenance of job profiles, positions, and reporting structures. Create, review, and maintain job descriptions, including classification analysis and job leveling. Operations and Compliance Track and maintain accurate employee records, including personnel, employee relations files, and other human resource-related documentation through HRIS system(s). Ensure data integrity within HRIS. Accurately process team member changes in HRIS including changes to position, hours, compensation, cost center, company, reporting structure, etc. Participate in root-cause testing and quality assurance processes for HRIS system updates, enhancements, and integrations. Collect, organize, interpret, and analyze data, develop and run reports, and verify data accuracy. Manage, respond to, and resolve assigned requests for support submitted through the Jira ticketing system and/or shared email inbox. Maintain current knowledge of federal, state, and local employment and labor laws, regulations, organizational policies, and human resource best practices. Provide guidance and support to managers and team members regarding compliance with employment and labor laws, regulations, and organizational policies and procedures. Guide management teams in maintaining the confidentiality and appropriate handling of sensitive information and documentation. Assist in the development and implementation of human resource policies, procedures, and programs. Contribute to the development of playbooks with standardized approaches (e.g., standard operating procedures) for use throughout the ecosystem to drive efficiency and ensure consistent positive experiences for team members. Perform other duties and responsibilities as assigned to support evolving organizational needs. Workplace Support Collaborate with management and People Services leadership to anticipate problems, advise on risks associated with current business practices, and recommend improvements. Respond to human resources related questions and issues from managers and team members (e.g., performance, discipline, termination, etc.) and provide guidance regarding the application of employment and labor laws, organizational policies, and procedures. Manage the administration of performance management processes, including goal setting and performance reviews Partner with leaders to address performance concerns and support corrective action processes. Counsel, coach, and mediate issues or concerns with team members and/or supervisors to obtain a reasonable resolution. Conduct employee relations investigations, gather evidence, conduct interviews, analyze findings, prepare investigation summary reports, and provide recommendations to People Services leadership. Escalate and involve senior management and/or legal reg