Personal Lines Advisor

POSITION SUMMARY : This position's primary duty is personal lines sales.  The ideal candidate will be motivated and extremely customer service oriented and will represent the agency with the highest ethical standards.  The candidate must be an exceedingly effective communicator and a team player. This is a fast paced environment and requires the ability to multi-task and prioritize on a daily basis. The individual should have a positive attitude and be a quick learner. He/she must desire compensation consistent with contribution and be able to work independently in this position. JOB DUTIES : Work collaboratively and cooperatively with others, with a commitment to a workplace of dignity and respect, in compliance with equal employment opportunity standards and regulations. Accept direction and coaching from supervisors and managers, in compliance with the Agency's policies and procedures. Establish new client relationships through prospecting, networking events, realtors, mortgage brokers, social media, friends and family to grow sales and increase earnings. Build relationships with Spheres of Influence and clients to build trust and earn name specific referrals for new business opportunities. Develop leads to quote and sell personal insurance policies face to face and over the phone: Auto, Life, Home, Renters, Condo, Umbrella, and additional personal lines. Help protect new and existing customers by offering agency products to meet their insurance needs. Round out existing accounts within assigned book of business. Contribute to marketing campaigns that target new business sales. Survey prospect clients to determine insurance needs, provide quotes and make sales appointments. Collect detailed risk and underwriting information including loss history.  Maintain insurance expiration log. Work with underwriters to negotiate sales on behalf of clients. Develop and maintain professional relationships with carrier representatives. Prepare coverage comparisons and present and explain proposals to clients. Maintain up-to-date account information essential for documentation purposes. Check policies for accuracy. Process transactions to generate billing invoices and prepare premium finance contracts.  Respond to requests from clients and companies regarding insurance, claims, or administrative problems, as applicable. Maintain electronic activity system and documentation to follow up on outstanding items. Keep informed of industry developments. This is not an exhaustive list of all duties and responsibilities. Other duties and responsibilities may be assigned, based on Agency needs. REQUIRED QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Florida 2-20 License Required High school diploma or 2 to 3 years related experience and/or training; or equivalent combination of education and experience Experience dealing with multiple insurance carriers Knowledge of Applied "EPIC" Agency Management System, preferred Proficient with Microsoft Outlook, Excel, and Word Strong written & oral communication skills Organizational & time management skills COMPETENCIES : Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accu