Pharmacy Technician // Baltimore MD 21224

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com. Business                           Pharmacy Technician Visa                                     GC/Citizen Location                             Baltimore MD 21224 Division                              Healthcare Contract                             3+ Months · Processes coverage determination requests received by mail, fax, electronic portal or telephone. · Works in various queues to ensure proper handling of all processes related to coverage determination requests. · Works with time sensitive material and must adhere to mandates turnaround times on all work. · Responds to inquiries from customers for information and assistance related to coverage determinations. · Performs research to respond to inquiries and interprets policy provisions to determine most effective response. · Seeks assistance with complex customer services issues. · Makes outbound notification calls to members and/or their appointed representatives regarding status of requests. · Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions. · General knowledge of formulary process, and branded versus generic drugs required. · Excellent verbal and written communication skills. · Excellent customer service/people skills. · Excellent telephone and PC/data entry skills. · Ability to handle high volume of calls. · Ability to multi-task, i.e. data entry with speed and accuracy while managing calls. · Analytical skills. · Ability to handle and resolve escalated issues. · Strong decision making skills to appropriately serve the customer. · Ability to interact within a diverse workplace. · Must be able to sit for the majority of shift and be comfortable working in a call center environment. · All work is subject to review and follow up for errors and coaching by management staff/agency. · Experience within role, at least 1 year · High School Diploma or GED required, some college/college degree preferred. 1+ years of Call Center experience and retail pharmacy experience preferred. · Certification not required but is great to have, willing to take candidates who have their trainee certificate Thanks & Regards, Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W : 678 405 3590 Ranadheerm@mindlance .com