Physician Support Representative

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 220 Hutchison Rd, Rochester, New York, United States of America, 14620 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 400104 Neurology Movement Disorders Work Shift: UR - Day (United States of America) Range: UR URCA 205 H Compensation Range: $20.30 - $27.41 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: With moderate direction and considerable latitude for independent judgement, performs complex clerical, administrative, and physician support duties, in a fast-paced environment, in support of the clinical, educational, academic, and research programs. Responsibilities include centers of excellence community outreach/liaising, optimizing the provider clinical schedules, coordinating travel for educational conferences and other academic initiatives, processing requests for reimbursement, maintaining supply inventory and functionality of office equipment, managing faculty/administration calendars, maintenance of our websites and other IT-related duties, liaison for external & internal customers, new hire and onboarding coordination, and information/data support. ESSENTIAL FUNCTIONS Helps manage provider and administration calendars, prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands. Manages provider licensure, educational, training, etc. records Triages telephone calls and messages from internal and external customers. Personally interfaces with callers to ensure needs are met, managing and/or resolving various scheduling/coordination issues and answering questions as needed. Manages all incoming mail for faculty and advances practice providers assuring that all correspondence receives timely attention and is following up appropriately. Arranges travel, conference registration and hotel accommodations for Faculty. Interfaces with organizations, hospitals and other to facilitate invited lectures, speaking engagements and other academic initiatives for the faculty member. Processes reimbursements by gathering documents from providers, completing appropriate forms for reimbursement, and submitting information to the finance office.  Tracks annual expenditures against allowances.  Processes other requests for payment.      Researches and compiles hospital medical records for information requested by physicians, insurance companies, patients, attorneys, etc. Coordinates new provider hire and onboarding Maintains office supply levels and functionality of office equipment Assists the division administrator for the maintenance and updates to division faculty schedules including subspecialty call schedule, Momentum call and inpatient schedules, etc. Assists the fellowship program director in creating monthly trainee schedules. Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers. Finds missing orders and pends them for review and approval. Authorizes overbooking per faculty pre-approval protocols. Maintains and distributes meeting agendas and meeting minutes for all division meetings.  Maintains division websites Plans and organizes division events under direction and supervision of the division chief, division administrator or clinical research manager. Provides administrative support for the Neurology Peru-Rochester exchange program. Provides administrative support for the Spanish Language Neurology clinic. Provides administrative support for clinical centers of excellence programs, both internally and as a community liaison with patients Fulfills requests for data (both clinical and non-clinical) reporting and organization/summary of data into actionable information Other duties as assigned. MINIMUM EDUCATION & EXPERIENCE High School diploma and 2 years of relevant experience required Or equivalent combination of education and experience Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred KNOWLEDGE, SKILLS AND ABILITIES Demonstrated customer relations skills required Demonstrated ability to work independently preferred Strong customer relations and interpersonal skills preferred. Strong attention to detail and organizational skills preferred. Strong communication skills, including written communication preferred. Proficiency in using a computer, including Microsoft Office programs preferred eRecord electronic medical record experience preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination