Practice Manager

Department/Unit: Medicine - General Work Shift: Day (United States of America) Salary Range: $70,068.00 - $108,605.00 This position provides overall administrative management of a variety of business-related functions, strategic planning, budget development and cost center management under the direction of the Practice Administrator. Provides hands-on leadership for all aspects of patient relations, staffing, marketing, insurance, and financial activities to ensure their successful management. Works closely with the Practice Administrator, Nurse Supervisor, Department Chair, and the Division Heads to establish and maintain an efficient, cohesive and productive work team within the entire department and to help the practice achieve the institutional mission of high quality provision of care for patients. Human Resources -             Process all necessary recruitment transactions -             Interviewing and hiring -             All onboarding -             Regular Rounding with direct reports -             Prepare performance reviews for any direct reports -             Develop and maintain employee’s annual goals -             Develop leadership skills of direct reports -             Implementation of corrective action and performance improvement plans -             Ensures compliance with all existing governmental and labor legal and government reporting requirements including any related to the Equal Employment Opportunity (EEO), the Americans With Disabilities Act (ADA), Employee Retirement Income Security Act (ERISA), the Department of Labor, worker compensation, and the Occupational Safety and Health Administration -             Prepares information requested or required for compliance with laws -             Protects the interests of employees and the company in accordance with company Human Resources policies and governmental laws and regulations        Directly supervises all administrative staff, and clinical staff (in absence of Nurse         Acts as an information resource for administrative questions in close cooperation   with Administrator         Maintains effective communication with staff in all levels in a timely and effective         Monitors all time performance and pay practices and systems for effectiveness   and cost containment        Regularly review and make recommendations to Administrator for updated employee job descriptions and (re)allocation of job duties        Ensure all policies and procedures of the institution are followed operationally        Monitor and notify credentialed staff when licenses/credentials are up for          Develop and maintain employee’s annual goals, and coach, mentor and encourage employee achievement of those goals        Prepare annual performance review for any direct reports; review and   collaborate other APR’s as requested by management        Develop staff incentive programs to maintain and/or increase staff morale and   reduce turnover        Handle any employee issues or grievances        Manage payroll and benefits for staff        Prepare bi-weekly payroll        Complete all new hire and termination processes timely via Workday        Monitor and intercede with any issues regarding the staff schedule for all     departments and sites and authorizes and denies overtime when necessary        Coordinate, facilitate and document staff meetings and ensure institutional and departmental information and initiatives are shared consistently and effectively. monitors staff for compliance        Acts as a resource to Practice Coordinators within the Faculty Practice, by  providing mentorship and guidance to foster their growth and development Financials and Metrics -             Assists Administrator as requested during budget preparation and manages the   overall operating budget for the Department -             Investigates discrepancies and significant changes in monthly income and expenses; reports discrepancies to the Administrator -             Monitors staff performance through consistent measurement. Recommends opportunity for improvement, initiates training and/or corrective actions, focused on the importance of maximizing results -             Ensures proper invoicing and tracking of receivables and payments to vendors -             Responsible for Accounts Payable and accurate record keeping of expenses. -             Maintain excellent communication on billing matters between the department and billing -             Assess the needs in collaboration with staff for annual expenses. Evaluates and negotiates with vendors in conjunction with the Administrator to procure capital equipment, processes purchase orders and coordinates installation and Operations        Audit performance of sites for compliance with standards, policies and Procedures        Ensure completion of regular tracking reports and tasks through completion, management or delegation, reporting anomalies to Administrator timely        Ensure compliance with all The Joint Commission non-clinical and any other governing regulatory authority       Serves as a resource for facilities management for the practice of including any   repairs, service contracts for equipment and the inventory of all capital equipment and audits for completion -              Maintains optimal physical environment for the Department and reports any  unsafe conditions, inoperative equipment or other adverse conditions to    Administrator Patient Satisfaction -             Manage elevated patient grievances and coordinate service recovery efforts when needed -             Ensure fiscal and operational activities are performed in such a manner that they are aligned patient satisfaction Management Support and Other Tasks Assists Practice Administrator in development and evaluation of departmental policies and pro