Practice Manager

Designation Practice Manager Key Expectations Act as a working manager / manager of managers, accountable for overall team performance Own end-to-end delivery across Operations and/or Technology ensuring client satisfaction Drive client delivery, financial performance, quality, and risk management Define measurable KPIs and build a sustainable delivery model Lead resource strategy, demand–supply planning, and capacity optimization Deliver against financial targets for the practice Develop, coach, and engage teams while building a strong talent pipeline and succession plan Required Skills Strong background in Health & Retirement solutions Expertise in: Delivery management (Operations / Technology) Client and stakeholder management Financial and productivity management Change, risk, and quality management Strong people leadership capabilities: Coaching and development Performance and engagement management Succession planning and retention Excellent communication, influencing, and decision-making skills Strong analytical and problem-solving abilities Role Description The Practice Manager is a working manager or manager of managers accountable for the overall performance of the practice and its members. The role owns all aspects of delivery—Operations and/or Technology—to ensure customer and client satisfaction through effective planning, execution, monitoring, and risk management. The Practice Manager defines key success metrics, builds strong client relationships, and creates a sustainable delivery model that meets or exceeds contractual performance standards. The role also leads to resource strategy, financial planning, and demand–supply alignment, while ensuring seamless transitions for new client implementations. In addition, the Practice Manager has full accountability for people and talent management, including performance assessment, career development, engagement, retention, and succession planning, while collaborating across performance teams for seamless client delivery. Detailed Responsibilities Client Management – 70% Client delivery across Operations and Technology Financial management, productivity, and utilization tracking Global sourcing and capacity optimization Change, issue, and risk management Stakeholder and relationship management Quality management and continuous improvement People & Talent Management – 30% Coaching, development, and career planning Performance management and people routines Engagement, retention, and succession planning Learning, re-skilling, and capability building Role specific Technical Skills & Knowledge Practice Manager – Technology Aligned Strong background in Health & Retirement solutions, project management, and technology Project planning, tracking, reporting, and cost management Deep understanding of system capabilities and functionality Ability to lead in a fast changing, multi priority environment Practice Manager – Operations Aligned Strong background in operations management within Health & Retirement Advanced understanding of operating platforms and shared services Data driven decision making and continuous improvement Strong cross team collaboration and people leadership Education & Certification B.Tech in Computer Science / IT / ECE BCA + MCA candidates may apply Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People  – be empathetic and help create a place where everyone belongs. Grow with purpose –  Be inspired by our higher calling of improving lives. Be Alight –  act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at  careers.alight.com . Alight requires all virtual interviews to be conducted on video. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment,