Practice Supervisor - Medford Hillcrest

Mission  | Empowering healthier lives by making root-cause medicine accessible to everyone. Vision  | Leading a new era of healthcare where root-cause medicine is the standard of care. Our Company : At OnePeak Medical, we are a team of dedicated caregivers who are passionate about providing exceptional healthcare services. Our mission is to redefine primary care by offering innovative, integrated health solutions aimed at optimizing wellbeing. We seek individuals who share our commitment to innovation and growth and empower our frontline healthcare providers with the latest resources to excel in their roles.  Interested in learning why functional medicine is transforming primary care? Read our white paper on Evidence, Patient Demand, and the Rise of Functional Medicine to explore the research, growing patient demand, and the future of whole-person healthcare. - A New Era of Primary Care: Evidence, Patient Demand, and the Rise of Functional Medicine Job Summary:   As a LEADER at OnePeak Medical, we are caregivers at heart, whether caring for patients directly or supporting those who do. Every team member contributes to our mission of providing a unique wellness experience that redefines primary care through innovative, integrated health services geared toward optimal health and well-being. You will join a mission-driven company dedicated to innovation, growth, and supporting our frontline caregivers with the best and most up-to-date resources available so they can do what they do best.  THE PRACTICE SUPERVISOR IS A PRACTICE MANAGER IN TRAINING; DUTIES MIRROR THE PRACTICE MANAGER.  Duties and Responsibilities:  Successful management of the day-to-day clinic operations  Ensure the office is staffed appropriately and providers' schedules are optimized  Verify that clinic staff & new employees receive the required documents, training, login, onboarding, and a clear understanding of the OnePeak mission, vision, and culture.  Place high importance on employee retention and engagement through constant focus on staff development through continuous coaching, delegating, embracing change, adapting to cultural differences, relationship building, and always promoting the OnePeak culture.  Ensure Medical Assistants and Front Desk complete all tasks before leaving for the day. If they cannot complete tasks for some reason, enlist help or assistance to complete them.  Address and resolve staff issues, conflicts, or concerns in a timely and efficient manner  Keep in constant communication with staff members and providers to see how they are doing/if you can help/address questions/concerns.  Provide backup and support to front and back offices as needed  Handle communication regarding billing and scheduling errors  Review providers’ schedules for current and next week to ensure all spots are being filled  Make sure the front desk is maintaining a waitlist for any providers booked out two weeks or more  Manage overtime, timecards, time out, and time off requests of staff in your clinic  Ensure all staff receive appropriate breaks, time out, etc  Ensure no staff members have unapproved overtime (this may require you to step in and cover for staff that are in OT)  Review inventory and verify that the office is stocked with supplies needed for all upcoming appointments  Perform all duties and responsibilities in EHR/EPM following standardized protocols  Send weekly marketing content to the marketing department  Send weekly updates to the operations and facilities teams  Maintain the office space/facility as needed  Address any patient complaints in a timely, professional manner  Coordinate with the operations team and upper administration to carry out our strategic vision  Ensure that Nutrition & Fitness staff and Medical Assistants are prepping charts one day in advance  Monitor faxes/documents and assist when able  Other administrative tasks and duties assigned  Skills and Qualifications:  Embody the One Peak values (Teamwork, Informed, Respect, Balance, Excellence) Hold self and others accountable for measurable high-quality, timely, and cost-effective results  Determines objectives, sets priorities, and delegates work  Accepts responsibility for mistakes, and complies with established control systems and rules  Must excel in working effectively and communicating with providers, patients, and staff  Superior emotional intelligence competencies in areas of self-awareness, self-management, social awareness, and relationship management   Ability to communicate and influence change effectively in both written and oral form  Exhibits confidence in self and others; inspires and motivates self and others to perform well  Treats others with respect, keeps commitments, and upholds company core values  Good judgment with the ability to make timely and sound decisions  Exhibits an attitude toward continuous improvement and a standard of excellence in customer service  Looks for ways to develop strategies and standards to improve processes and quality assurance  Strong interpersonal skills, proven leadership skills, and exhibit a high level of professionalism  Excellent listening ability with a willingness to accept constructive feedback  Demonstrates personal responsibility for keeping up with current industry information  Desire to expand knowledge, skillset and ensure contribution to organizational success  Able to problem solve and provide leadership in solving difficult employee relations issues  Must adhere to the standards of patient confidentiality as outlined by HIPAA  Ability to manage and maintain sensitive information in a confidential manner  Excellent conflict management experience  Proficient in MS Office and computer systems (e.g., patient management software)  Excellent time management skills with an ability to multi-task, prioritize and organize workloads to ensure timeframes are met  P