Principal Product Manager

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary ​ ​ Granicus connects governments with the people they serve by transforming the way public sector organizations engage with citizens. As the leading provider of cloud-based civic engagement technologies, Granicus empowers transparency, participation, and trust in government.  ​  ​We’re seeking a strategic and execution-oriented  Principal Product Manager  to lead product strategy and roadmap execution for solutions focused on  Records Request Management and FOIA . This is a unique opportunity for a seasoned product leader who understands the complexity of serving federal customers and is passionate about delivering secure, compliant, and intuitive software that improves transparency, efficiency, and public trust.  ​You’ll own product direction from discovery through delivery, partnering closely with engineering, design, go-to-market, implementation, support, and customer-facing teams to build capabilities that meet the needs of federal agencies and other public sector organizations. The ideal candidate brings deep experience in workflow-driven SaaS products, records request or case management, and navigating security and compliance requirements such as  FedRAMP  and  CJIS .  What Your Impact Will Look Like Essential Function   Knowledge/Skills/Abilities   ​​ Own Product Strategy:  Define and evolve the product vision, strategy, and roadmap for Records Request Management and FOIA solutions, aligning market opportunities, customer needs, and company goals.  ​ Lead AI Product Strategy : Define and prioritize AI-enabled capabilities across Records Request Management and FOIA workflows, including intelligent document discovery, automated redaction, content classification, workflow optimization and citizen self-service experiences.  ​ Lead Discovery and Prioritization:  Gather and synthesize customer, partner, regulatory, and market input to prioritize investments across intake, review, redaction, workflow automation, reporting, and fulfillment.  ​ Drive Federal Market Readiness:  Shape product capabilities to support federal agency requirements, including secure workflows, auditability, permissions, retention considerations, and deployment expectations for regulated environments.  ​ Champion Secure and Compliant Design:  Partner with engineering, security, and compliance stakeholders to ensure product decisions support frameworks and controls relevant to federal customers, including FedRAMP and CJIS-aligned environments.  ​ Ensure Responsible AI Governance : Partner with Security, Compliance, Legal and Engineering teams to ensure AI-enabled capabilities are developed and deployed in accordance with regulatory, privacy, security, transparency and public sector governance requirements.  ​ AI-Enhanced Product Management:  Demonstrated ability to utilise AI-powered tools and data-driven approaches to accelerate market analysis, customer research, requirements definition, prioritisation and roadmap planning.  ​ Partner Cross-Functionally and Guide Product Teams:  Work closely with Engineering, Design, Implementation, Support, Customer Success, Sales, and leadership to guide product teams, translate requirements into scalable delivery, and shape AI-informed product capabilities that improve operational outcomes in regulated environments.  ​ Translate Complex Policy into Product:  Turn federal records access, FOIA process needs, and operational pain points into clear requirements, user stories, and measurable product outcomes.  ​ Influence Product Adoption, Growth, and Market Expansion:  Support strategic customer conversations, market positioning, expansion into new public sector and federal segments, and internal alignment by clearly articulating product value, roadmap direction, and differentiation.  You Will Love This Job If You Have Experience/Credentials:   Experience:  10+ years in product management with a strong track record of owning strategy, roadmap, and execution for complex SaaS or workflow-driven products. 7+ years on experience in Records Request Management.   Federal Domain Expertise:  Experience building products for the federal government or highly regulated public sector environments, with a strong understanding of procurement, compliance, and customer operating realities.  Records Request / FOIA Knowledge:  Demonstrated experience with Records Request Management, FOIA, case management, document review, redaction workflows, or adjacent public records processes.  Security and Compliance Acumen:  Familiarity with secure cloud and public sector compliance requirements, including FedRAMP and CJ