Principal Product Owner

Orange Business is here! About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities. About the role We are looking for an experienced and visionary Product Owner to drive the strategy, roadmap, and delivery of enterprise digital platforms — spanning ServiceNow and AI-integrated service ecosystems. The ideal candidate combines deep techno-functional knowledge with strong Agile leadership, enabling them to translate complex business needs into scalable, user-centric solutions that deliver measurable value across large organizations. Main activities Product Strategy & Roadmap Ownership Define and own the product vision, strategy, and roadmap across enterprise platforms (ServiceNow) aligned to business transformation goals. Lead Business Requirement Prioritization (BRP) sessions to align stakeholders and accelerate decision cycles. Own quarterly and capacity planning to ensure consistent, predictable delivery against commitments. Act as Product Owner for multiple Agile Scrum teams, managing backlogs, sprint planning, reviews, and retrospectives. Drive sprint velocity improvements and predictability through clear acceptance criteria and iterative planning. Partner with Engineering Managers and Scrum Masters to improve on-time delivery rates and reduce rework. Serve as the primary interface between business, product, and technology stakeholders across global, matrixed organizations. Translate business requirements into detailed system specifications, user stories, and functional designs. Manage complex stakeholder expectations, reducing requirement churn and improving delivery efficiency. Champion GenAI adoption within product and delivery workflows (e.g., AI-assisted story creation, code generation, documentation). Spearhead AI readiness initiatives include AI agent orchestration, Copilot integration, and Power BI analytics embedding. Lead prototyping and innovation efforts for AI/ML-powered features and platform capabilities. Oversee end-to-end product delivery including platform migrations, integrations, compliance, and UAT. Drive automation strategies that reduce manual effort by 30–40% and enhance user experience at scale. Ensure GDPR, audit readiness, and compliance across all product features and data flows. Agile Delivery Leadership Stakeholder & Business Engagement AI & Digital Innovation Platform & Program Delivery Dimensions People Management: Does not have direct reports, but has responsibility for entire squad. Can act as a team leader on occasion coordinating / managing a few individuals for a specific opportunity. The team leader function would be within region; however, it could be a global opportunity where coordination / management activity would cross regional boundaries. Will perform as a mentor and coach About you   About you We are looking for someone with: 12+ years of enterprise technology delivery experience, with a strong focus on product ownership or business analysis. Proven success as a Product Owner or Lead across ServiceNow, SAP, or similar ERP/HCM platforms. Experience leading and scaling cross-functional teams of 10–30+ members across global, multi-site programs. A track record of delivering large-scale platform migrations with measurable outcomes such as efficiency gains and compliance improvements. Strong Agile and Scrum delivery experience in complex, regulated enterprise environments. Experience applying Lean, Kaizen, and Six Sigma methodologies to product and process improvement. A strong background in HR technology and employee experience platforms, which is highly preferred. Key skills Product vision and roadmap planning AI and automation strategy Cross-functional leadership Agile and Scrum mastery Lean and Six Sigma Platform migration delivery Stakeholder management Data-driven decision-making GDPR and compliance governance Qualifications and certifications Graduate or postgraduate degree in Business, HR, Technology, or a related field. Experience with ServiceNow modules such as ITSM, Asset Management, Employee Center, and Portal. Familiarity with Jira, Confluence, and Agile project tracking tools. Working knowledge of Power BI and data-driven reporting. Exposure to GenAI tools such as Copilot, Kiro, and AI agent frameworks. Certified Scrum Master certification is required or strongly preferred. Lean or Six Sigma certification is advantageous. Personal attributes You bring open-mindedness, resilience under pressure, courage, empathy, assertiveness, and strong communication skills. What we offer • Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world. • Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working). • Professional Development: training programs and upskilling/re-skilling opportunities. • Career Growth: Internal growth and mobility opportunities within Orange. • Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events. • Reward Programs: Employee Referral Program, Change Maker Awards. Only your skills matter Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearan