Pro Services Support Technician

EcoWater Systems LLC As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. Company Overview    Established in 1925,   EcoWater   Systems LLC is headquartered in Eagan, MN .    The company has two manufacturing facilities and a test engineering facility in northern Mississippi.   EcoWater   has been owned by Marmon Holdings, Inc. since   1981, and   today is one of six companies within their Water   group .   EcoWater   is the world’s largest   manufacturer of highly engineered, in-home water softening and drinking water solutions .    In North America, there are four channels through which the company goes to market including a dealer business, a retail business, a wholesale/trade business, and an e-commerce/Direct-to-Consumer platform.    Marmon Holdings is   a Berkshire Hathaway company,   comprises   11 groups and more than 100 autonomous businesses with total annual revenue of   $10 billion . Marmon’s 20,000-plus team members serve diverse industries and markets worldwide in over 20 countries .    The 11 groups include   Medical, Water, Foodservice Technologies, Retail Solutions, Transportation Products, Rail & Leasing, Electrical, Plumbing & Refrigeration, Metal Services, Industrial Products, & Crane Services .     General Overview   The   Ecowater   Systems Pro Services Team is responsible for providing   m ulti -channel   (phone, email, chat)   technical   services and   support   for   residential   & commercial   water treatment   systems .   This team supports our dealer,   wholesale   and retail channels .    A Pro Services   Support   Technician   assists   installers ,   servicers   and end customers   with product sizing, quotes and troubleshooting water softeners, filters , and reverse   osmosis systems.   The   Pro Service Support Technician   has a broad and in-depth knowledge of problem water and problem water solutions.   Overall Responsibilities   Provide (phone, email, chat) technical support and troubleshooting, system sizing, product qu o tes/pricing , and solutions to   common problem   water issues.   Assist   in trouble shooting Wi-fi connected systems   Track and a lert and   assist   quality control of issues   being reported from   consumers , dealers ,   and wholesalers   Assist   quality control and product development with NEW products being developed . Troubleshoot, report, and follow up on any product concerns    Provide support   for   new technicians and customer service representatives   As s ist   in developing knowledge articles related to product support issues and resolutions   Qualifications,   Skills ,   Competencies   2+ years   water treatment installation and servicing   experience preferred   or   2+ years technical support   for in   home services (HVAC, Plumbing, Electrical etc.)   WQA Certification   strongly   preferred but not   required .   Ability to prioritize and   solve problems     Customer focus – ensures customer satisfaction    Communication – shares information in an engaging,   timely , proficient, and effective way.   Achievement driver – uses hard work and drive to   accomplish   quality outcomes; results oriented.    Strong computer skil ls   Work Environment   Must have the a bility to work shifts between 7:30 am and 5:30 pm CST .   Must be able to be in the office at least   4 days a week ( Monday,   Tuesday, Wednesday, and Thursday).    Travel Requirement   Minimal   Acknowledgement   This job description describes the general nature and level of work performed by   employee   assigned to this position .    It does not   state   or imply that these are the only duties and responsibilities assigned to the job .    The employee may   be required   to perform other job-related duties as requested by management. All requirements are subject to change over time and to   possible modifications   to   reasonably accommodate   individuals with a disability.   Pay Range: 25.20 - 30.80 We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more! Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law . We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.