Product Manager II

Overview We’re looking for a customer-centric Product Manager II who can translate customer needs and business objectives into impactful product solutions. This role requires a blend of strategic thinking, hands-on execution, and cross-functional leadership. The ideal candidate demonstrates strong ownership, proactively drives clarity in ambiguous situations, leverages data and customer insights to inform decisions, and consistently delivers results in a technical, AI-enabled environment.  You will work at the intersection of product, engineering, operations, customer-facing teams, payments, ERP ecosystems, and data to deliver scalable solutions, reduce friction in core workflows, and unlock value through analytics, automation, and emerging AI capabilities. This role requires strong analytical rigor, technical fluency, payments domain understanding, clear communication with key stakeholders and managers, and the ability to solve complex problems in a highly cross-functional setting with minimal oversight—always bringing insights, paths forward, and thoughtful recommendations.  What You’ll Do  Own & Execute with Precision  Own the end-to-end lifecycle for your product area—from discovery through delivery and continuous improvement  Break down ambiguous problems into clear, actionable plans with strong attention to detail  Drive execution across engineering, design, and operations with a bias for action and accountability  Be Proactive & Get Things Done  Anticipate risks, dependencies, and gaps early—proactively drive resolution without waiting for direction  Act as the connective tissue across teams to ensure nothing falls through the cracks  Communicate clearly with key stakeholders and managers on problems, insights, risks, and paths forward—always bringing recommendations to drive alignment and decisions  Ensure requirements are clearly documented, maintained, and kept up to date as scope, decisions, and dependencies evolve  Understand product planning cycles and proactively prepare and plan engineering and testing work across multiple domains to support timely, coordinated delivery  Operate with urgency in fast-moving environments, consistently pushing initiatives across the finish line  Leverage Data, Analytics & AI  Use quantitative and qualitative data to diagnose problems, validate hypotheses, and measure impact  Identify opportunities to leverage AI/ML or automation to improve customer experience, streamline operations, or drive smarter decision-making  Apply structured problem-solving to translate data insights into clear product actions and prioritization  Engage as a Technical Product Partner  Work closely with engineering teams on API-driven systems, integrations, and backend workflows  Translate business needs into clear technical requirements.  Partner with technical teams to break work into delivery plans, sequencing dependencies across domains and ensuring teams are prepared for upcoming planning cycles  Understand system architecture and trade-offs to make informed product decisions  Drive Customer & Business Impact  Bring a customer-obsessed mindset to identify and prioritize opportunities that reduce friction, improve customer experience, and drive scale  Balance customer needs, operational realities, and revenue impact in decision-making  Partner cross-functionally (Care, Ops, Engineering, Design) to deliver end-to-end outcomes What We’re Looking For  4 –5+ years in product management or a related role (B2B SaaS / fintech preferred)   Proven track record of driving execution in complex, cross-functional environments in product management   Experience working on technical products (APIs, platforms, or data systems)   Payments experience with an understanding of how ACH, checks, and virtual card (VCC) payments operate in B2B environments   Familiarity with the B2B payments market, AP workflows, ERP integrations, and financial systems   Exposure to data products, analytics, or AI-driven capabilities (e.g., recommendations, automation, intelligent workflows)  Strong analytical capability—comfortable with data analysis, metrics, and experimentation  Solid technical fluency—able to engage deeply with engineers on system design and trade-offs  Ability to structure ambiguous problems and translate them into clear roadmaps and deliverables   Excellent communication skills, with the ability to clearly explain problems, insights, trade-offs, and recommended paths forward to key stakeholders and managers.  Customer obsessed: You deeply understand customer pain points and use that insight to shape better product outcomes  Detail-oriented: You catch gaps others miss and ensure high-quality execution  Proactive: You identify problems early and move without being asked  GSD mindset: You consistently deliver results and push work across the finish line Complex problem solver: You enjoy untangling ambiguity, connecting dots across teams, and solving hard problems in cross-functional environments  Ownership: You think beyond your scope and take accountability for outcomes  Curious about AI & data: You actively look for ways to apply AI/automation to solve problems better and faster  Success in This Role Looks Like  You anticipate issues before they happen and keep programs on track  You deliver consistently with minimal oversight and high attention to detail   You consistently translate ambiguity into clear execution plans   You keep stakeholders and managers aligned by communicating clearly on problems, insights, paths forward, and actionable recommendations  You drive measurable improvements in customer experience and business outcomes  About AvidXchange AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works