Product Support Engineer (Onsite)

Date Posted: 2026-07-16 Country: United States of America Location: US-IL-ROCKFORD-P6 ~ 4747 Harrison Ave ~ 4747 HARRISON AVE-P6 Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems. Security Clearance Type: None/Not Required Security Clearance Status: Not Required Are you a Product Support Engineer who enjoys getting close to the hardware, solving real-world engineering challenges, and working directly with manufacturing teams to improve products? This role is for an engineer who thrives on troubleshooting, root cause analysis, and collaborating across engineering, operations, and supplier teams. As a Product Support Engineer supporting Ram Air Turbine (RAT) systems, you will play a key role in keeping critical aerospace hardware performing at its best. You’ll investigate production and test failures, identify solutions to manufacturing challenges, support suppliers and production sites, and drive improvements that enhance product quality, reliability, and performance. If you enjoy being the technical connection between design engineering, manufacturing, and the hardware itself, this is an opportunity to make a direct impact on mission-critical aerospace systems. What You Will Do Provide operations support for production of Ram Air Turbine (RAT) systems, including air-driven turbines, angle gearboxes, hydraulic pumps, and linear hydraulic actuators with locking/release mechanisms. Provide manufacturing support to suppliers and Collins’ production sites to resolve issues impacting hardware producibility, quality, and yield. Investigate electro-mechanical and hydro-mechanical hardware acceptance test failures and production issues to identify root causes and drive corrective actions. Collaborate with plant sites and suppliers to implement solutions and improve manufacturing performance. Participate in product development activities including cost estimates, standard specifications, drawing layouts, and performance or maintenance requirements. Lead and support Process Failure Mode and Effects Analysis (PFMEA) and Design Failure Mode and Effects Analysis (DFMEA) reviews. Qualifications You Must Have Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) unless prohibited by local laws/regulations and minimum 2 years of prior relevant experience Qualifications We Prefer Bachelor’s degree in Mechanical Engineering. Experience analyzing mechanical rotating hardware and complex mechanical systems. Experience in resolving hardware manufacturing, operational, and test-related issues. Experience supporting product/component development and qualification testing, including performance and environmental testing. Understanding of electric machines and rotating mechanical hardware. Strong problem-solving skills with the ability to collaborate across engineering, manufacturing, and supplier teams. What We Offer   Some of our competitive benefits package includes:     Medical, dental, and vision insurance    Three weeks of vacation for newly hired employees    Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option    Tuition reimbursement program   Student Loan Repayment Program    Life insurance and disability coverage    Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection   Birth, adoption, parental leave benefits   Ovia Health, fertility, and family planning    Adoption Assistance             Autism Benefit    Employee Assistance Plan, including up to 10 free counseling sessions    Healthy You Incentives, wellness rewards program   Doctor on Demand, virtual doctor visits    Bright Horizons, child and elder care services   Teladoc Medical Experts, second opinion program    And more!    Learn More & Apply Now!   We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!  *Please ensure the role type (defined below) is appropriate for your needs before applying to this role.   Onsite:  Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.   At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.   Apply now and be part of the team that’s redefining aerospace, every day.  As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, d