Program Coordinator

Who We Are At ERC Pathlight, we’re on a mission to change lives—and we’re looking for people who feel called to do the same. As one of the nation’s leading treatment providers for eating disorders and mood, anxiety, and trauma-related conditions, we bring innovative, evidence-based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery. Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. And as the need for world-class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope. Why Join Us When you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You’ll work alongside passionate clinicians, dedicated support staff, and mission-driven leaders who believe in collaboration, growth, and doing the right thing—always. Here, your work matters. Your ideas matter. You matter. If you’re energized by purpose, motivated by impact, and ready to help transform the future of mental health treatment, you belong here. Come build hope. Come save lives. Come grow with us. What you’ll be doing:   The Program Coordinator (PC I, PC II, PC III) is responsible for providing direct care and supervision to patients within inpatient, residential, and partial hospitalization levels of care at ERC Pathlight. Program Coordinators maintain a safe, structured, and therapeutic milieu while supporting the implementation of individualized treatment plans.    PCs provide patient supervision, maintain structure and boundaries, support therapeutic programming, assist with mealtime support, and complete required documentation. Level placement (I, II, III) is determined based on education, experience, and demonstrated competency.   Essential duties and responsibilities:   Milieu Management   Maintain daily program structure by following the established schedule    Complete observation rounds and safety checks as ordered by physician    Support patients with de-escalation and implementation of coping skills per treatment plan    Conduct room and luggage searches    Supervise fresh air breaks and mindful movement exposures    Provide ongoing bathroom monitoring    Obtain and document patient vital signs, weights, and urine specific gravity (as applicable by location/program)   Group Facilitation    Participate in facilitation of therapeutic groups    Complete required EHR documentation related to group facilitation    Support group-based social activities and meal outings    Meal Support    Participate in all meals and snacks with patients    Provide meal support using coaching and skills aligned with the treatment team    Complete timely and accurate meal-related documentation    Support dietitians in preparation for Nutrition and Cooking Groups    Ensure adherence to individualized meal plans and allergy-safety protocols    Support restaurant outings as needed    Administrative & Operational Support    Complete required documentation in compliance with organizational and regulatory standards, including patient observations, meals, and shift-related events    Provide patient transportation for medical appointments (as applicable by location/program)    Support additional transportation needs including outings, grocery procurement, or other facility needs    Assist with food procurement as needed (may occur weekly)    Distribute mail and packages daily    Position Expectations (All Levels)    All Program Coordinators must:   Be willing and able to work at all ERC Pathlight local sites as assigned    Be compliant with certification and regulatory requirements for each practice location    Maintain a flexible schedule to meet organizational staffing needs    Be available to work weekends and holidays as required    Be available to work on-call shifts based on business needs and in accordance with applicable federal, state, and local labor laws    Must haves:   Program Coordinator I (PC I)   High School Diploma or GED (Required)   Entry-level role: no prior direct patient care experience required unless required by state regulation (Required)   Valid driver’s license with safe driving record: required only at locations operating company vehicles or requiring driving on behalf of the company (Required)    Washington teammates must hold a state credential (may be pending at time of hire) (Required)   ServSafe certification may be required depending on state and local licensing regulations (Required)   Mental Health/Psych Tech or CNA certification (Preferred)   Program Coordinator II (PC II)   High School Diploma or GED (Required)   Minimum of one (1) year of direct patient care experience (Required)   Valid driver’s license with safe driving record: required only at locations operating company vehicles or requiring driving on behalf of the company (Required)   Washington teammates must hold a state credential (may be pending at time of hire) (Required)   ServSafe certification may be required depending on state and local licensing regulations (Required)    Mental Health/Psych Tech or CAN certification (Preferred)    Program Coordinator III (PC III)   Bachelor’s degree in behavioral health or related field (Required)   Minimum of six (6) months of experience in a behavioral health or related field (Required)   Valid driver’s license with safe driving record: required only at locations operating company vehicles or requiring driving on behalf of the company (Required)   Washington teammates must hold a state credential (may be pending at time of h