Program Management Associate, Operational Excellence

Overview About Suffolk   Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds.  Suffolk – America’s Contractor – is a national company with more than $9 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.  At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That’s why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially.  Benefits include, competitive salaries, auto allowances and gas cards for certain roles, access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits and more.  For more information, click here.  Role Summary The Operational Excellence (Ops Ex) team shapes how Suffolk builds — defining standards, driving improvement, and delivering programs that help our projects and people succeed at scale. As Program Management Associate, you will be a key leader driving Suffolk’s most important operational initiatives. You’ll blend strategic problem-solving, structured program delivery, and hands-on field engagement to identify opportunities, design solutions, and lead cross-functional implementation that strengthens operational performance across the company. The role requires a proactive and highly organized program manager who can bring structure to complex work, build trusted relationships, and drive follow-through across teams without relying on formal authority. The Program Management Associate will work closely with regional and project leadership and Ops Ex capabilities Operations Analytics, Mission Control, Change Management, and Construction Technology to ensure solutions are practical, scalable, and grounded in how work is performed in the field. This is an opportunity to develop broad enterprise and field exposure while taking meaningful ownership of high-impact operational initiatives. The Program Management Associate will contribute analytical thinking and sound judgment, independently lead assigned programs and workstreams, and partner with the leadership on portfolio-level decisions, executive governance, and the most complex cross-enterprise issues. The Program Management Associate is required to be on-site in our vibrant Boston office five days a week, where they can take advantage of free parking, an on-site gym, a cafeteria, and other perks that contribute to a welcoming culture and distinctive workplace environment! Responsibilities Program and Workstream Management Manage assigned Operational Excellence programs and major workstreams from planning through implementation. Develop and maintain program charters, schedules, milestones, deliverables, roles, and success measures. Translate direction from program and business leaders into clear actions, coordinate contributors, and keep work moving toward agreed outcomes. Planning, Governance, and Delivery Discipline Establish and maintain the day-to-day management routines that support effective delivery, including workplans, status reporting, decision and action logs, risk and issue tracking, dependency management, and meeting cadences. Prepare clear governance materials, surface emerging concerns early, and follow through with owners to ensure commitments and decisions are carried into execution. Operational Analysis and Solution Development Partner with operational leaders, Operational Excellence, project teams, and subject-matter experts to document current-state practices, clarify pain points, and identify root causes. Support the development and evaluation of future-state processes, standards, tools, and capabilities. Organize qualitative and quantitative inputs, test assumptions, and help convert findings into practical recommendations and implementation requirements. Stakeholder Coordination and Communication Build productive relationships with regional, functional, and project stakeholders. Plan and facilitate working sessions, document decisions, and communicate program status, risks, and next steps in a concise and audience-appropriate manner. Help resolve routine misalignment and escalate material tradeoffs or decisions with clear context and recommended paths forward. Field Engagement, Pilots, and Implementation Engage directly with jobsites and regional teams to understand operational realities and inc