Program Manager

GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid, with the research to back it up. Our work has been covered by  The Economist , NPR , TED , and The Washington Post . We are one of  Time100’s Most Influential Companies of 2026.   Our culture is candid, analytical, and non-hierarchical. We support high ownership and real professional growth. Curious about what it's really like to work here? Read our values and hear from the people who do . If they resonate, this could be a great fit! Location: Remote, U.S. This role is fully remote. Travel requirements are outlined below. We are unable to sponsor or take over sponsorship of employment Visas in the U.S. at this time.  About this Role Rx Kids is a universal, unconditional cash prescription program providing $1,500 during pregnancy and $500/month for the first year of a child's life to every expecting parent and infant in an Rx Kids community. Launched in Flint, Michigan in partnership with Michigan State University, Rx Kids has generated rigorous evidence of positive impacts at the community level and is currently expanding to new states, including Ohio. The U.S. Program Manager will play a key role in driving and executing operations for the Rx Kids program, with an initial focus on Ohio operations. Primary responsibilities include leading end-to-end project management, coordinating with internal and external stakeholders, recruiting and managing field teams, and driving operational excellence and improvement. Managers may be asked to support partnerships and positioning through research, contributing to proposals, and occasionally will own relationships with funders and partners. This role will ideally manage Ohio operations shortly after program launch in early September and will start with a compressed onboarding window as the team transitions from launch mode to steady-state. Successful candidates should be comfortable getting up to speed quickly and taking ownership with limited ramp-up time. The Program Manager will work closely with the U.S. Programs and Partnerships Manager, Rx Kids Program Associates and the U.S. leadership team, as well as cross-functionally with programs, fundraising, and technology teams. This is an execution-focused role: you will be the subject matter expert on program details and day-to-day delivery. We are looking for candidates who are highly independent and solutions-oriented, have experience driving operational excellence and improvement, and who thrive in fast-paced environments.  Program Managers should be able to: Build and manage work plans, basic budgets, and report out (internally and externally) on program progress Manage programs with little supervision, escalating and seeking support particularly during launch, expansion, and close, or in the instance of adverse events or partnership challenges  Coordinate effectively across internal and external stakeholders (partners, vendors, funders, cross-functional teams), proactively surfacing risks and keeping everyone aligned Oversee operational metrics to ensure program excellence and drive improvement  Communicate clearly and effectively, internally and externally, about project goals and how they connect to team and org-wide strategy and impact Move fluidly between strategic ownership and hands-on tactical work as needed Reports to: Senior Manager, U.S. Programs Level: Manager Travel Requirement: This role requires regular travel within the U.S. to support in-person activities related to partnership management and program delivery. Exact amounts of travel will vary, though we estimate up to approximately one week per quarter, with occasional travel thereafter for the program and twice yearly travel to other locations in the U.S. for team events. What you’ll do: This position will primarily support Rx Kids , a universal, unconditional cash allowance program targeted at expectant parents and infants. The program is running in 40+ communities in Michigan and is launching in new states, starting with Ohio. This role is expected to work closely with our program partners including our technical vendor, Michigan State University, and local community partners. Key responsibilities are described below (please note that percentage breakdowns are approximate and may vary): Program Management & Delivery (50%) Play a core operations role, leading end-to-end project management, including assessing trade-offs of different design decisions Oversee application verification processes to drive fulfillment of service level agreements, including defining and reviewing operational efficiency metrics, with an eye to managing to improvement In coordination with GiveDirectly’s Recipient Safeguarding, escalate and support resolution of safeguarding cases Lead fraud monitoring and mitigation with GiveDirectly’s Internal Audit team Define and oversee customer service strategy and platform to ensure positive recipient experience and drive fulfillment of service level agreements, with an eye to managing to improvement Support Program Associate in managing  Customer Service, escalating performance issues and monitoring KPIs Monitor payment delivery and lead troubleshooting and crisis resolution Conduct data analysis to support program delivery, research partners, and other internal and external stakeholders Draft and maintain records of recipient facing notifications, communications, and other supporting documents Execute on program evaluation strategies, including surveys and focus group efforts, with direction and support from senior leadership Document program knowledge for internal knowledge management and recipient education Build and maintain workflows and records within back-end operational platforms Peopl