Program Manager, Pathway Programs

Department: 85078 Wake Forest University Health Sciences - Academic Office of Educational Excellence Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: 1st Pay Range: $28.55 - $42.85 JOB SUMMARY: The Program Manager supports the development, implementation, and evaluation of pathway programs, partnerships, and initiatives that advance the mission of the WFUSM and Office of Pathway Programs. Working closely with the Associate Director, this role helps create educational and experiential opportunities that support learners from K-12 through graduate and professional education, fostering personal and professional growth while strengthening the future healthcare workforce. The position also supports program operations, partnership development, budget stewardship, data analysis, and strategic initiatives aimed at expanding access and addressing the gaps that impact health care. EDUCATION/EXPERIENCE: Bachelor's degree with two years of relevant experience required. Master's degree in Health Administration, Business Administration or related field preferred. Two years' experience in project management, program management development, administration or supervisory experience required. ESSENTIAL FUNCTIONS: 1. Program Implementation and Coordination Create and execute pathway program(s) and support implementation of activities, curricula and workshops involving Character, Leadership & Flourishing. Collaborate with pathway program faculty, staff, and mentors to integrate character development into existing pathway programs. Collaborate with pathway program participants and parents to assist in the development and support educational and professional goals. Assist in development and maintenance of the various programs' materials, which include communication templates, educational materials, forms, reports, newsletters, and other program resources. Assist with development, administration and promotion of specific projects (e.g., create surveys to assess interns' program experience and report responses). Coordinate and facilitate meetings, workshops, and program activities to support pathway program objectives and stakeholder engagement. Monitor project timelines, deliverables, and outcomes to support successful and timely completion of pathway program initiatives. Nurture and sustain partnerships with students, parents, alumni, community organizations, and other institutions in ways that enhance pathway program resources and opportunities. 2. Program Operations and Partnerships Assist in creating and fostering a supportive office environment that encourages open dialogue and personal growth. Promote collaboration and cooperation among pathway programs across WFUSM departments, centers, and institutes. Assist with the operational aspects of partnership development and program alignment with educational goals. Contribute to the preparation of reports and presentations for internal stakeholders, including the Advisory Board, Vice CAO, and other leadership groups. Assist in the supervision of contracted program staff to ensure the quality of service provided and achievement of program goals. Provide guidance and support to pathway program leaders on navigating institutional policies and operational procedures. Serve as a liaison between pathway programs, faculty, staff, students, educational partners, community organizations, and other stakeholders. Support pathway program leaders in identifying opportunities to strengthen program effectiveness and participant experiences. 3. Data Management and Resource Hub (Pathway Programs Hub) Assist in management and accuracy of the WFUSM Office of Pathway Programs central database for internal and external access. Assist in the oversight of the volunteer and mentor/mentee matching system within the database. Participate in program evaluation by collecting and analyzing data in support of key performance metrics. Participate in administering metrics and tools to monitor the effectiveness and impact of pathway programs and initiatives. Assist in the management of shared systems and processes for program evaluation and support the implementation of enhancements based on the Director's strategic decisions. Prepare periodic reports and analyses reflecting program progress, trends, outcomes, and opportunities for improvement. Support quality reporting, operational initiatives, and data-driven decision-making through effective management and interpretation of program data. Assist with the development of surveys, assessments, and reporting tools to evaluate program effectiveness and participant outcomes. 4. General Administration Assist with tracking program-related expenditures, maintaining records, and supporting budget and financial reporting activities as assigned. Participate in professional development opportunities to enhance skills and knowledge in areas of focus. Represent the Office of Pathway Programs at conferences, workshops, and community events. Promote a cooperative work environment through effective communication, interpersonal relationships, and team building. Support the successful execution and evaluation of assigned programs and projects and contribute to achieving desired program outcomes. Perform other duties as assigned by the Director of the Pathways Office. SKILLS/QUALIFICATIONS: Excellent oral and written communication skills. Previous supervisory experience. Solid interpersonal skills to effectively build relationships with business partners across departments and facilitate work among teams. Strong analytical and critical thinking skills. Strong PC background in computer spreadsheets systems and presentation packages. Skilled problem solver who can work independently. Ability to manage special projects, work under pressure, meet deadlines. Customer service orientation. Strong presentation skills to effectively persuad