Program Support Clerical Manager

Agency Dept of Health and Human Services Division Disability Determination Services Job Classification Title Program Supervisor I (NS) Position Number 60055894 Grade NC14 About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work This position is located at the Division of Disability Determination Services (DDS) at the Department of Health and Human Services in Raleigh, NC. This agency makes medical entitlement decisions on Social Security, Supplemental Security Income and Medicaid disability claims. The Program Support Team (PST)serves as the single location for distribution of clerical tasks to support case processing units and special projects. The PST functions as the standardization of clerical tasks for a more balanced allocation of clerical tasks. Workloads are monitored and adjusted in real time, ensuring equitable distribution of workloads for increased productivity. This unit ensures that flexibility is provided to address peak periods or special projects without disrupting ongoing operations. The Program Support Manager oversees and coordinates PST administrative and clerical operations to ensure efficient and effective support for agency programs and staff. This position is responsible for supervising and mentoring Program Support Supervisors, managing office procedures, and implementing best practices to optimize workflow and compliance with federal regulations. This position is responsible for monitoring and modifying work procedures with direct reports and oversees the activities of administrative teams. The Program Support Manager establishes goals, develops office policies and procedures and prepares reports and presentations. This position provides oversight in the recruitment, hiring and development of staff. The Program Support Manager serves as a liaison between Program Support Staff, Program Integrity, Operations, Systems and other internal and external stakeholders. Knowledge Skills and Abilities/Management Preferences Salary Range: $52,592 -$92,036 Recruitment Range: $47,703 -$83,479 Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement. The following Management Preferences are not required, but applicants that possess these skills are preferred. Demonstrated experience in switching between multiple tasks.  Demonstrated experience in mentoring and training. Position is funded in part through federal funds. Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours Posting closes at 11:59 p.m. the night before the end date About Disability Determination Services The Division of Disability Determination Services (DDS) makes medical determinations for Social Security and state Medicaid Disability claims. Social Security Disability claims are initially processed at local SSA field offices, and the case is sent to DDS to evaluate disability. DDS is responsible for obtaining medical evidence and making the initial determination on whether a person, or a claimant, is disabled or blind under the law. DDS also processes Medicaid disability claims for the state of North Carolina. Medicaid disability claims can be filed by contacting a county Department of Social Services office ( https://www.ncdhhs.gov/divisions/social-services/local-dss-directory). Once a Medicaid disability application is received, DDS will develop medical evidence and make a determination on disability using the same protocols as outlined for Social Security Disability benefits. Compensation and Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Supplemental Contact Information : The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS:  https://www.ncdhhs.gov/ . DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified. Application Process Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application. Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Answers to Supplemental Questions are not a sub