Protective Services Worker - Family and Children's Services - Human Services Agency (2940) (X00002)

This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/ Application Opening - Friday, July 24, 2026 Application Deadline -  Thursday, August 6, 2026 Salary Range: $115,362 - $147, 212 Yearly  2940-Protective Services Worker | City and County of San Francisco (sf.gov) San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. Human Services Agency (HSA) At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need. OUR COMMITMENT TO RACIAL EQUALITY As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click  here  to learn more about what this commitment looks like in action. Under general supervision, Protective Service Workers perform professional investigation, case management, and casework services at the Family & Children’s Services program. This includes the following activities: engagement of children, youth and families; assessment of safety and risk; case planning and service delivery; and transitioning children and families to appropriate permanent and stable living situations. ESSENTIAL TASK AND DUTIES According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list. Partners with families, communities, and service providers to build a supportive team that addresses the safety, health, and well-being needs of the child, youth, and family. Explores safety, well-being, family relationships and natural supports through interviewing, field visits, and gathering collateral information in a timely manner. Conduces comprehensive assessments of safety, risk and protective capacity utilizing designated assessment tools. Takes appropriate action to ensure child safety, including promoting family strengths, mitigating safety threats and/or removal of children from the home. Maintaining case information on applicable computerized case management system(s). Collaborates with families and stakeholders to develop behavioral case plans that addresses the family's needs and complies with relevant laws, rules and regulations, based on the assessment. Helps connect families to a broad array of services and supports and empowers them to utilize strengths to implement the provisions of a case plan. Counsels and educates youth, families, care providers and community partners on the Child Welfare process, legal requirements, and departmental policies and procedures by communicating verbally and in writing to provide necessary and appropriate information to families. Builds community partnerships through relationship building and educating community organizations about Family and Children’s Services. Stays abreast of latest polices, initiatives, and best practices by attending trainings, reading literature reviews, accessing various online child welfare resources, and participating in work groups and site teams to contribute to the development of policies. Ensures all assigned cases meet compliance standards and schedules work accordingly. Testifies in Court, adheres to Court protocol, and complies with legal requirements. Ensures the well-being of children placed in homes by identifying homes to meet children’s needs and closely monitors their placement Assists out of home care providers to ensure children attend mandatory parental visits and medical and dental appointments to comply with mandatory County and State procedures, rules, and regulations. Prepares written correspondence, electronic records, and court reports by maintaining well documented records in a clear and timely manner, according to Agency procedures. 1.   Education a. Possession of a Master’s Degree in Social Work from a school accredited by the Council on Social Work education (CSWE); OR b. Possession of a Master’s Degree from a two-year (2) counseling program from an accredited college or university. (Qualifying Master’s Degrees in counseling include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling and Counseling Psychology that included a supervised field placement as part of