Quality Operations Technician

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together. POSITION SUMMARY   The Quality Operations Technician safeguards product quality, patient safety, and regulatory readiness by executing quality operations that directly enable reliable medication production and uninterrupted business performance. This role owns day-to-day quality oversight activities, including documentation review, inspections, monitoring, compliance support, deviation identification, and continuous improvement execution across Empower’s 503A and 503B compounding environment. Leveraging AI as a force multiplier, the position uses data-driven insights to accelerate reviews, improve accuracy, strengthen decision-making, and scale quality outcomes without compromising compliance. Success requires disciplined execution, proactive problem solving, and cross-functional collaboration in a hyper-growth, highly regulated organization. High-performing talent demonstrates learning agility, strategic thinking, operational rigor, accountability, and a relentless commitment to quality excellence and continuous advancement while supporting scalable growth, inspection preparedness, operational resilience, and trust across all functions.   RESPONSIBILITIES   Quality Compliance   GMP Oversight : Maintain compliance with cGMP requirements, internal quality standards, and regulatory expectations across compounding operations. Use AI-enabled monitoring and review tools to identify risks, improve documentation accuracy, accelerate issue detection, and support consistent execution within  Empower’s  highly regulated 503A and 503B environment. Record Integrity : Review batch records, logs, and quality documentation for completeness, accuracy, and compliance. Apply data-driven analysis and AI-assisted validation techniques to  detect discrepancies, resolve exceptions efficiently, strengthen traceability, and prevent production delays while maintaining inspection readiness. Audit Readiness : Support internal audits, regulatory inspections, and quality assessments by maintaining organized records and ensuring procedural adherence. Leverage AI-supported reporting and trend analysis to improve visibility, enhance preparedness, and strengthen quality system performance across operational activities.   Operational Excellence   Process Monitoring : Conduct routine inspections of equipment, controlled environments, and operational systems to verify performance against established standards. Utilize digital tools and AI-enhanced insights to identify deviations, prioritize corrective actions, and improve quality outcomes through proactive operational oversight. Trend Analysis : Analyze quality data, inspection findings, and operational metrics to identify recurring issues and improvement opportunities. Apply AI-driven analytics to accelerate root-cause identification, support informed decisions, and contribute to sustainable enhancements in efficiency, compliance, and product quality. Continuous Improvement : Participate in cross-functional initiatives focused on reducing risk, eliminating inefficiencies, and strengthening quality processes. Use structured problem-solving methodologies and emerging technologies to improve execution speed, scalability, consistency, and overall operational effectiveness.   Collaboration And Capability   Team Support : Partner with manufacturing, quality, engineering, and compliance teams to address quality concerns and maintain alignment with organizational objectives. Foster accountability,  communicate  effectively, and contribute to timely resolution of issues impacting quality, safety, or productivity. Knowledge Development : Support training activities by reinforcing quality procedures, best practices, and regulatory expectations. Utilize AI-enabled learning resources and performance insights to accelerate capability development, improve knowledge retention, and strengthen workforce readiness in a dynamic growth environment. Issue Resolution : Investigate quality events, document findings, and assist with corrective and preventive actions. Apply critical thinking, learning agility, and technology-enabled workflows to resolve problems efficiently, reduce recurrence, and strengthen long-term quality system performance.   KNOWLEDGE AND SKILLS   Knowledge of cGMP regulations, quality management systems, documentation controls