Quality & Reliability Manager

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. DUTIES AND RESPONSIBILITIES: · Accountability: Enforce the project’s QA/QC Policy. Define exactly what a passing installation looks like (e.g., specific torque patterns, pipe cleanliness, or cable dressing standards). · QA Technical Leadership & Contractor Oversight: Manage and provide day-to-day direction for third-party (contract) Mechanical and Electrical QA Specialists, including tasking, prioritization, coverage planning, and calibration to the Built to Run standard. Review field reports for quality, consistency, and risk; ensure findings translate into clear corrective/preventive actions; and document performance feedback and escalation through the vendor (not direct employee supervision). · Trend Analysis: Don’t just track individual issues—identify systemic patterns, quantify risk, and drive closure. When repeat failures occur (e.g., the same breaker fails across multiple rooms), you lead structured root-cause analysis and corrective/preventive actions (CAPA) to determine whether the driver is supplier defect, installation method, design interpretation, or environmental/operational factors. · Gating Authority: Level 3 to Level 4 Gatekeeper. You independently validate readiness criteria and sign the “Readiness Memo” confirming a room/system is physically complete, clean, accessible/serviceable, and correctly documented. You align open items with Construction, Vendors, and Commissioning so Functional Testing does not begin until quality risk is understood and accepted. · Reliability: You are responsible to ensure all equipment, and system ancillary equipment is accessible and serviceable. (i.e.) Strainers, Valves, filters, VRFs, Electrical panels. · Additional Support: o Assist/Participate in BMS related issue resolution. o ADC spec QA/QC and CX for speculative builds, ADC Spec + Tenant Requirements, etc. o Negotiate standard pricing with vendors. o Develop a standardized reporting metric to keep internal stake holders aware of major CX milestones and progress. o Annual review of policies and procedures for version control. o Organization and work flow of ADC runbook. o Multi team collaboration. o Other duties Assigned QUALIFICATIONS: · Minimum 3-6 years experience creating documents used in creating standards for building, testing, repairs, troubleshooting, and training for data centers or other critical environments. · Fluent in technical and common office software · Strong oral and written communication skills · Ability to prioritize and execute tasks in a fast-paced environment · Exceptional analytical and conceptual thinking skills · Ability to check all technical skills for consistency and accuracy · Up to 20% travel required · Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future · Ability to work flexible hours as needed (facility is secured 24/7). · Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries or complaints from various levels of management and the public · Requires a high level of commitment to customer service, whether co-workers or customers · Ability to analyze and solve problems involving several options with limited information. · Requires good organizational skills, attention to detail and an openness to new ideas and procedures. · MSOffice 365 applications. i.e. Excel, Outlook, Word, and PowerPoint COMPETENCIES: · Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. · Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. · Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. · Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. · Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. · Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. · Managing Resources - Plans, assigns, and monitors work for third-party/contract QA resources; sets clear expectations and service levels; provides timely feedback; escalates performance issues through vendor leadership; ensures coverage and continuity; and drives a consistent quality culture without traditional direct-employee people management. · Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. · Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. · Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. PHYSICAL DEMANDS AND WORK ENVIRONMENT: · Frequently required to stand · Continually required to walk · Frequently