Quality Senior Manager

About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.    Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!   Job Description:    Copeland’s approach to quality is  established  within  a structured   methodology  that provides a consistent, documented, and auditable platform for operations with the capability to manage risk and change. This framework is supported by a range of project delivery and management systems.   The Quality Senior Manager will  spearhead  a team that will advance quality systems and partner across all functions.   AS A   QUALITY SENIOR   MANAGER, YOU WILL:    Direct a   cross-functional team and 3 rd  party consultant through preparation and official certification of ISO 9001.    Develop and  maintain  documented information that will be reflected in the Quality Management System to meet the requirements of ISO 9001, coordinating internal technical audit teams and quality certification processes as well as  additional  agency requirements such as: CSA, ASME and PED as examples   Streamlining and continually improving existing quality policies, procedures, and instructions   Controlling key performance indicators (KPIs) and metrics, balancing external customer satisfaction against internal process efficiency to safeguard profitability .   Owns the data and strategy for continual improvement of warranty rates, customer issues, first pass yield and cost of poor quality .     Integrating technical excellence into every aspect of the project lifecycle   Working closely with Operations, Engineering, Product Safety, and Procurement throughout the product lifecycle   Coaching and developing direct reports as well as setting expectations on the development of quality professionals Providing direction on the development of solutions to problems which have been defined, but where investigation is often  required  to clarify possible complex interfaces and solutions desired   T hrough contacts with educational institutions, societies, equipment manufacturers, agencies, etc., keeping abreast of new development germane to quality, reliability, and agency activities Applying continual improvement   convention s and techniques, using data analysis, understanding, and applying statistical methods, coordinating the use of Lean / Six Sigma tools (DMAIC, 5S+1, Process Capability Analysis, SPC, MSA, FMEA, Lean techniques, etc.) Providing the quality and reliability related requirements/metrics as part of the New Product Development process and the related phase/gate reviews   REQUIRED EDUCATION, EXPERIENCE, & SKILLS:    Bachelor's degree in science ,   e ngineering, or related field A t least 3 years’ experience as a plant quality manager and  demonstrated  experience  spearheading ,  implementing  and/or managing Quality Management Systems for global, matrixed organizations   Extensive experience in and knowledge of quality management   convention s and methodologies including ISO 9001   Six Sigma and Lean   Strong  proficiency  in project management approaches and tools   Exceptional communication, presentation, and facilitation skills   Experience partnering closely with and advising senior   management   and executives   Proven problem solving and root cause identification skills   Strong analytic and decision-making abilities   Proven ability to influence others, work effectively with all levels in an organization, and move teams toward a common vision or goal   Ability to travel and work together with the plant locations,  customers  and suppliers to resolve difficult quality or reliability problems with complex product components, processes, or materials   PREFERRED EDUCATION, EXPERIENCE, & SKILLS:     MBA or related advanced degree   Engineering to Order experience    HVACR Industry Experience   Member of American Society for Quality (ASQ), Certified Quality Engineer, Quality Manager, or Reliability Engineer   Onsite Work Arrangement:     This role is based fully onsite, and not eligible for hybrid or remote work opportunities.    Why Work in the Greater Milwaukee Area     Cudahy is a quaint community  located  in Milwaukee County, where clean neighborhoods mingle with acres of parkland, major transportation access, and big-city attractions all within an arm's reach, with a small-town feel. Cudahy has six county parks and  823 acres  of parkland, seasonal farmers markets in front of City Hall, and miles of beautiful  lake  Michigan shoreline. With lots of community involvement, the city has many family-friendly events throughout the year.      The area is home to several major league sports teams, including the Milwaukee Bucks and Milwaukee Brewers, with Lambeau Field, home  of  the Green Bay Packers, just 2 hours away!      Traveling in and out of the area is also a breeze! General Mitchell International Airport is just minutes away, with Chicago O’Hare International Airport just a little over an hour away.    About Our Location     The 150-year history of the Vilter brand tells a rich story of perseverance and drive to cultivate continuous innovation within the industrial refrigeration and gas compression industries. We offer the latest