Regional Director – Garden & Condominium Communities

Company Vision                                                                                                                                                                                            RISE Association Management Group is the best-in-class provider of property services for Texas homeowners’ associations. Our core purpose is to be of service to great communities and the people who lead them. We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We’re an EOS™ (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We’re thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We’re a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we’re looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it. We are problem solvers and business managers who just happen to be in the business of community association management.  Together, we’re capable of so much more. Together, we RISE. Our Core Values: Honoring Commitments Precision Unquenchable Curiosity Stewardship Being a Great Partner Inspire Others with Your Attitude  Finding A Way, despite any obstacles Taking Ownership Regional Director – Garden & Condominium Communities Location: Rise Corporate Office – Houston, TX Compensation: $95,000 - $120,000 annually Employment Status: Full-Time Position Overview Rise Association Management Group is seeking an experienced and dynamic Regional Director to lead and support a portfolio of garden-style condominium and condominium associations throughout the Greater Houston area. This leadership role is responsible for overseeing a team of Community Managers and support staff while ensuring exceptional service delivery, operational excellence, and strong client retention. The Regional Director serves as a strategic partner to Boards of Directors, providing operational guidance, leadership development, financial oversight, and consultative support to help communities achieve their goals. The ideal candidate is a relationship-driven leader with strong condominium management experience, exceptional communication skills, and the ability to coach and develop high-performing teams. This role requires someone who can balance client expectations, team development, operational performance, and strategic planning while maintaining the high standards associated with the RISE brand. This position is highly interactive and requires regular communication with clients, Board members, managers, and executive leadership. Evening Board meetings and occasional community events are expected. Key Responsibilities Team Leadership & Development Lead, mentor, and develop a team of Community Managers and support staff Conduct regular one-on-one meetings, team meetings, and performance reviews Foster a culture of accountability, professionalism, collaboration, and service excellence Support employee retention through coaching, development, and career path planning Provide ongoing training related to condominium operations, Board relations, financial management, and company best practices Identify performance concerns and implement coaching and corrective action plans as needed Portfolio Operations Management Ensure communities are managed in accordance with the RISE Way, governing documents, company policies, and industry best practices Provide operational leadership and strategic guidance to managers and Boards of Directors Review Board packets, reports, correspondence, and community communications for quality and accuracy Assist managers with complex operational issues, resident concerns, maintenance challenges, and community matters Monitor community performance metrics, service levels, and client satisfaction Support onboarding and transitions for new association clients Board & Client Relations Build and maintain strong relationships with Boards of Directors and community leaders Attend Board meetings and annual meetings to support managers, strengthen client relationships, and promote client retention Serve as an escalation point for complex client concerns and operational matters Provide consultative leadership to Boards regarding governance, operations, budgeting, reserve planning, and community objectives Ensure responsive communication and exceptional customer service standards throughout the portfolio Financial Oversight Review financial packages, budgets, reserve projects, and operational reports with management teams Provide guidance to managers and Boards regarding budget planning and financial decision-making Monitor financial performance and ensure managers understand key financial concepts and reporting requirements Support long-term planning and operational forecasting for client communities Compliance & Governance Promote compliance with governing documents, company policies, and applicable laws Assist managers in understanding condominium governance requirements and operational best practices Monitor compliance with Texas Property Code Chapter 82 and other applicable laws affecting condominium associations Stay informed on industry trends, legislative updates, and best practices impacting community associations Required Skills, Kn