Regional Workplace Experience Ambassador - Part Time

Job Title Regional Workplace Experience Ambassador - Part Time Job Description Summary The Ambassador is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they are able to thrive in a dynamic environment. The Ambassador will be responsible for a dedicated zone or building, acting as the first line of response for all employee questions and needs in that zone or building. This individual will also be responsible for ensuring daily space readiness, so employees can be productive without friction or challenges. The Ambassador will function as the “eyes and ears” of the workplace - proactively identifying and solving issues before they pose a challenge to an employee. We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, and can bring an elevated customer experience to employees and visitors in the workplace environment. **This position is required to be onsite 3 days a week, 8 hours a day, totaling 24 hours a week. Job Description Essential   functions   and   responsibilities   Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information, and wayfinding .     Provide a warm welcome to all   employees   and guests, leaving them with a positive and professional first impression.   Cultivate and   maintain   trusted relationships   with end users and cross functional colleagues.    Act as the first line of response   to user questions , troubleshoot issues, and follow up as   required .     Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are   properly e quipped   and   employee   ready .    Function as the   “ eyes and ears ”   of the workspace and proactively   submit   work order s   to report repairs,   required   maintenance, broken or missing furniture before an end user is   impacted .   H elp educate   employees   and visitors   on   equipment, processes, space use, workplace protocols, and etiquette .     Ensure complaints, questions,   concerns,   and suggestions from employees are addressed and conduct follow-up, if needed.   Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with   managers, as relevant.   Follow escalation protocols, having all required k nowledge   of   cross functional   teams’   responsibilities     Identif y   and escalate process improvement   opportunities to manager and collaborate on new, innovative solutions.   Serve as the main point of contact for the Workplace Experience team on the client site.    Assist   account   leadership with administrative tasks   as assigned.    Must be able to serve as a self- directed manager at their client site and in their direct local region. This role will not have a direct manager   located   on site.    Key   Competencies     Communication   –   Comfortable corresponding with executive level clients, and interacting with individuals at all levels    EQ   –   Showcase   exceptional emotional intelligence and empathy   Organized   –   Detail oriented, confident, self-starter with exceptional organizational skills   Proactive   –   Maintain a “can do” mentality with the ability to act with minimal information   Character   –   Demonstrate integrity, accountability,   self-awareness,   and strong work   ethic .    Showcase   strong business acumen .   Professional   –   Project an approachable and professional image in personal appearance, manner, and demeanor.   Resilient   –   Ability to work under pressure, while acting in a calm manner   Technology Proficiency – Ability to successfully use the Microsoft Suite and   comfortability in learning proprietary tech tools.   Important experience   and education   Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customer   service   or a c ollege   d egree   WORK ENVIRONMENT     T his job   operates   in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   May be   required   to travel outside between properties in varying weather conditions.   PHYSICAL DEMANDS   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job .      While performing the duties of this job, the employee is regularly required to travel from floor to floor and may   be required   to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly   required   to sit or stand for prolonged periods of time;   regularly use   hands to   operate   office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularly   required   to walk, talk, and hear.   AAP /EEO  S tatement   Cushman & Wakefield   provides   equal employment opportunity to all individuals regardless of their race,   color , creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  Further, the company takes affirmative action to ensure that applicants are   employed,   and employees are treated during employment without regard to any of these characteristics.  Discrimination of any type will not be tolerated.   Other Duties   This job description is not designed to cover or   contain   a comprehensive list of activities, duties or responsibilities that are   required of   the employee. Other duties,   responsibilities   and activities may change or be assigned at any time with or wit